Phone key doesn’t work

The error message communication suspended means that NFC communication is not working properly.

The NFC antenna may be in different places depending on the phone model. To check the location of the NFC antenna, refer to your phone’s operating instructions or contact the manufacturer. On the iPhone the NFC antenna is on the top of the phone and in the Android models it is usually in the middle.

Phone covers/cases may prevent the NFC communication and phone key from working properly. Remove the case/cover and try again.

Can’t find what you are looking for?

Please note that iLOQ does not manage its customers' iLOQ locking systems.

If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).