Creating a New Phone Key before SIM and/or Phone Change

This section describes how to create a new Phone Key for an existing Phone Key user who wants to change the SIM card and/or phone.

When a user informs the locking system administrator that he or she wants to change the SIM card or phone, or both, the administrator can first create a copy of the original Phone Key, and then delete the old one.

Proceed as follows.

  1. Select Basic data > Browse keys.

  2. Select Add key.
    The Add key wizard is opened.
  3. Select Add copy of existing key.
  4. Select Next.
  5. Select the Phone Key assigned to the old phone.
  6. Select Next.
  7. Accept the pre-filled Phone Key information, or edit if needed.
  8. Select Next.
  9. Select the person whom the key will be assigned to.
  10. Select Next.
  11. Accept the pre-filled access right information, or edit if needed.
  12. Select Next.
  13. Accept the pre-filled access right information, or edit if needed.
  14. Select Next.
  15. Create one key.
  16. Select Next.
  17. Select Send keys.
  18. Select Next.
  19. A summary screen is shown.
  20. Select Ready.
  21. Enter the phone number in the Phone number in international format field.
  22. Select Order.
  23. A summary screen is shown.
  24. Select Close.

    The Phone Key programming state remains Sent until the phone confirms that the key has been received. Monitor the Phone Key state by selecting Refresh, until the key enters the Programmed programming state.

    If the Phone Key remains in the Sent state, see Troubleshooting.

  25. Delete the old key.
R
Rosalind is the author of this solution article.

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