Creating a New Phone Key after SIM Change - Old SIM not Available

This section describes how to create a new Phone Key for an existing Phone Key user who has changed the SIM card, and the old SIM card is not available.

Normally, the user shall inform the locking system administrator before changing the SIM card or phone, or both, so that the administrator can remove the old Phone Key from the old SIM card / phone combination. See Replacing the SIM Card.

If the user has not informed the locking system administrator before changing the SIM card, and does not have the old SIM card available, follow these instructions.

Proceed as follows.

  1. Select Basic data > Browse keys.

  2. Select Add key.
    The Add key wizard is opened.
  3. Select Add copy of existing key.
  4. Select Next.
  5. Select the Phone Key assigned to the old phone.
  6. Select Next.
  7. Accept the pre-filled Phone Key information, or edit if needed.
  8. Select Next.
  9. Select the person whom the key will be assigned to.
  10. Select Next.
  11. Accept the pre-filled access right information, or edit if needed.
  12. Select Next.
  13. Accept the pre-filled access right information, or edit if needed.
  14. Select Next.
  15. Create one key.
  16. Select Next.
  17. Select Send keys.
  18. Select Next.
  19. A summary screen is shown.
  20. Select Ready.
  21. Enter the phone number in the Phone number in international format field.
  22. Select Order.
  23. A summary screen is shown.
  24. Select Close.

    The Phone Key programming state remains Sent until the phone confirms that the key has been received. Monitor the Phone Key state by selecting Refresh, until the key enters the Programmed programming state.

    If the Phone Key remains in the Sent state, see the Troubleshooting section.

R
Rosalind is the author of this solution article.

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