Welcome to iLOQ Support

This section describes how to edit key access rights and time limitations on iLOQ Manager.

1. Select Basic data > Browse keys.

   

2. Select the desired key.
3. Right-click to select Edit the access rights of the key.
   The Edit the access rights of the key wizard is opened.
4. Select Edit access rights of the key.
5. Select the access right(s) for the key.
   Tip:

   If also want to view possible lock-specific, individual access rights, not visible by default, select <all> in the drop-down menu at the top left-hand corner of the screen.

   1. You can manage the selection of access rights with the arrow buttons as follows:
      • — Click the Arrows right button to move all items to the selection list.
      • — Click the Arrow right button to move the selected item(s) to the selection list.
      • — Click the Arrow left button to remove the selected item(s) from the selection list.
      • — Click the Arrows left button to remove all items from the selection list.
6. Select Next.
7. Define the key validity and time profiles.

   The options are:

   • Start date — This value defines the start date and time for key validity, that is, the key starts to operate on this time.

   • End date — This value defines the end date and time for key validity, that is, the key stops to operate on this time.

   • Offline expiration time— The options are:

     • In use — Is Offline expiration time in use or not.

     • days / hours / minutes

       • In the case of a Key Fob:

         By default, a Key Fob is an offline device. In that regard, the offline expiration time is the validity time of the Key Fob.

         However, when a Key Fob obtains a server connection, the offline expiration time is reset. A Key Fob obtains a server connection remotely over-the-air by using the iLOQ FobApp application.

       • In the case of a Phone Key:

         When the phone loses connection to the mobile phone network, the offline expiration time starts to elapse. When this time has elapsed, the phone key is invalidated.

   • Time profiles not in use — If you select this radio button, the key does not use any time profiles.

   • Select time profiles for the key — If you select this radio button, the key uses time profiles.

     Select the desired time profile in the list on the left.

     You can manage the selection of time profiles with the arrow buttons as follows:

     • — Click the Arrows right button to move all items to the selection list.
     • — Click the Arrow right button to move the selected item(s) to the selection list.
     • — Click the Arrow left button to remove the selected item(s) from the selection list.
     • — Click the Arrows left button to remove all items from the selection list.

     If you have selected:

     • A fixed time profile, you can view its content in the area to the right.

     • An editable time profile, you can view and edit its content for this specific key, in the area to the right.

8. Select Next.
9. Select how to proceed:

   • Leave keys in planning state — Select Leave keys in planning state if you want to leave the key in the planning state, and program the key later.

   • Order keys — Select Order keys if you want to create the programming task, but execute it later, or remotely program the key through a phone.

   • Order and postpone programming on Hot Spot — Select Order and postpone programming on Hot Spot if you want to postpone the programming task until the key is used on the Key programming Hot Spot.

     Define also the time as of which the programming task is available on the Key programming Hot Spot.

     This option is only visible, if iLOQ Online system and Key programming Hot Spot functionality are enabled.

     This option cannot be used for new keys, only for key changes.

   • Order and program keys — Select Order and program keys if you want to create the programming task, and execute it at once for a key at hand.

   • Order, program and hand over key — Select Order, program and hand over keys if you want to create the programming task, and execute it at once for a key at hand, and to hand over the key to a person.

10. Select Next.
11. A summary screen is shown.
12. Follow the wizard to end the procedure.

This section describes how to edit lock access rights and time limitations on iLOQ Manager.

1. Select Basic data > Browse locks.

   

2. Select the desired lock.
3. Right-click to select Edit access rights.
   The Edit access rights wizard is opened.
4. Select Edit access rights of the lock.
5. Select the access right(s) for the lock.
   •  — Click the Arrows right button to move all items to the selection list.
   •  — Click the Arrow right button to move the selected item(s) to the selection list.
   •  — Click the Arrow left button to remove the selected item(s) from the selection list.
   •  — Click the Arrows left button to remove all items from the selection list.
6. Select Next.
7. Optional: Select the time profiles:

   • Not time limited — If you select this option, the lock ignores all time profiles on keys. In other words, the keys function 24/7 even if they do have a time profile.

   • Apply all time profiles on a key — If you select this option, the lock applies all time profiles on keys.

   • Apply selected time profiles — If you select this option, the lock only applies the selected time profiles on keys. If the selected time profiles do not match with the key time profiles, the key functions all the time.

     You can manage the selection of time profiles with the arrow buttons as follows:

     •  — Click the Arrows right button to move all items to the selection list.
     •  — Click the Arrow right button to move the selected item(s) to the selection list.
     •  — Click the Arrow left button to remove the selected item(s) from the selection list.
     •  — Click the Arrows left button to remove all items from the selection list.

     You can view the content of a fixed time profile on the area to the right, by selecting the profile with your mouse. Editable time profile content is not shown, as it may be key-specifically modified.

8. Regardless of your selection, the lock always applies the key validity start and end dates and times.

9. Select Next.
10. Select how to proceed.

    The options are:

    • Leave locks in planning state — Select Leave locks in planning state if you want to leave the locks in the planning state, and program the locks later.

    • Order locks — Select Order locks for S5 locks, if you want to create the programming task, but execute it later, or program networked locks.

    • Order and program locks — Select Order and program locks for S5 locks, if you want to create the programming task, and execute it at once for a single lock at hand.

    • Order and send — Select Order and send for S50 locks, if you want to create the programming tasks and transfer them to default programming phones, and let the phones carry out the programming, when the phone is placed against the lock.

      If you select this option, the lock will enter the Ordered state. This means that the lock programming package has been sent to the default programming phone(s). The lock enters the Issued to programming state when the phone replies to the server that is has received the package. Finally, when the phone has visited the lock and programmed it, the lock enters the Programmed state.

      Note:

      The Browse locks view is not automatically refreshed, but you must press the Refresh button to refresh the view to see the changes in the lock programming state.

    • Order and transfer tasks to programmer — Select Order and transfer tasks to programmer if you want to create the programming tasks, transfer them to the Programming Token, and take the Programming Token with you to program the locks at the site. If you have networked locks, this option will also program them through the network.

11. Select Next.
12. A summary screen is shown.
13. Follow the wizard to end the procedure.

This section describes how to block a key on iLOQ Manager. This function is used to prevent a key from accessing the locks.

1. Select Basic data > Browse blocklist.

   

    
2. Select Add to blocklist.

   The Add to blocklist wizard is opened.

3. Select Add a key to the blocklist.
4. Select the key that you want to add to the blocklist.
5. Select Next.
6. Select how to proceed with the locks affected.

   The options are:

   • Leave in planning state — Select Leave in planning state if you want to leave the blocklist in the planning state, and order it later. After this, the blocklist status will be In planning.

     Note:

     So far, you have just added the key to the block list, but the new blocklist version has not been sent to the keys, which will spread the list over to the locks. When you want to send the new blocklist version to the keys, see Ordering a Blocklist.

   • Order blocklist — Select Order blocklist if you want to order the blocklist from the server and send it to Phone Keys. After this, the blocklist status will be Ordered.

7. Select Next.
8. A summary screen is shown.
9. Select Ready.
10. Select Close.

This section describes how to return a key from a person and empty it on iLOQ Manager.

1. Select Basic data > Browse keys.

   

    
2. Place the key to be returned against the Programming Adapter, to its designated place.

   The key placed to the Programmer Adapter will be highlighted by a green background color in the iLOQ Manager key grid view.

3. Right-click the key and select Return and empty key.
   The Return of keys wizard is opened.
4. Select Return keys.
5. Select Next.
6. Select how to handle the returned key information.

   Select one, both, or none of the options below:

   • Retain returned keys in the system — Select this check box if you want to keep the key definition in the system. However, the key will be emptied.

     The key will remain in the In planningstate.

     Tip:

     This is convenient, for example, if the tenant of an apartment changes. You can program the returned key information to a new key that you can hand over to the new tenant.

   • Retain key connections to persons — Select this check box if you want to retain the key attachments to persons.

7. Select Next.
8. A summary screen is shown.
9. Select whether to print out a key return document.

   The options are:

   • Do not print — Select this radio button to skip the printing option.
   • Print return document to each key — Select this radio button to print out a return document to each returned key.
   • Print return document for keys by person — Select this radio button to print out a return document for keys by person.
10. Select Close.
11. If you selected an option to print out a return document, the return document is opened in a new tab.

This section describes how to re-associate attached keys from one person to another, on iLOQ Manager.

1. Select Basic data > Browse keys.

   

    
2. Select the key that want to re-associate to another person.
3. Right-click to select Attach key to person.
   The Attaching keys to persons wizard is opened.
4. Select Attach keys to person.
5. Select Next.
6. Select the new person.
7. Select Next.
8. A summary screen is shown.
9. Select Ready.
10. Select Close.

This section describes how to program locks through the Programming Token memory at the site.

1. Transfer one or more lock programming tasks to the Programming Token.
   See Managing Programming Token Content.
2. You can logout from iLOQ Manager, if you want.
3. Unplug the Programming Token from the computer.
4. Go to the site with the Programming Token.
5. Connect the lock programming cable to the Programming Token.
6. Connect the lock to be programmed to the Programming Token by inserting the lock programming cable into the lock.

   Wait until the green status led on the Programmer is illuminated.

7. Remove the lock programming cable from the lock.
8. If necessary, repeat steps 6-7 until the desired locks have been programmed.
9. Connect the Programming Token back to the computer.
10. Login to iLOQ Manager.
11. Soon, a reply message is displayed in the lower right corner of iLOQ Manager.

    When the reply message is received, the executed programming tasks are automatically removed from the Programming Token memory.

This section describes how to fetch audit trails from S5 locks on iLOQ Manager.

1. Select Basic data > Read lock's event log.

   

    
2. Insert the lock programming cable into the lock.
3. Wait until you get the confirmation on the received reply message to the bottom right-hand corner of Manager.
   Note:

   If the Programming Token also has other programming tasks, these will be executed first, before fetching the audit trail.

   Now, the Programming Token has received the audit trail from the lock.

4. Remove the lock programming cable from the lock.
5. If necessary, repeat this procedure for the next locks.
6. Select OK.

Dashboard is a versatile feature on iLOQ Manager, which contains shortcuts to various tasks. There are three default dashboards:

• System administrator — This dashboard contains shortcuts selected for system administrators.

• Locking designer — This dashboard contains shortcuts selected for locking designers.

• Key holder — This dashboard contains shortcuts selected for key holders.

You cannot edit or delete the default dashboards. However, you can add a new dashboard and create a collection of your own favourite shortcuts to various tasks. A dashboard can also have shortcuts to other dashboards.

This section describes how to add a new dashboard to iLOQ Manager.

1. Select Administration > Dashboard.

   

    
2. From the drop-down list at the top-left corner of the screen, select New dashboard.

   A dashboard with no shortcuts yet appears.

3. Give a name to the dashboard in the Name the dashboard field.
4. Add a new shortcut to the dashboard from the drop-down menu:
   1. Select the active add shortcut tile emphasised with a light blue background.

       

   2. Select the target task for the shortcut.

      You can search for tasks by writing a keyword to the search field. The search is dynamic, that is, it will start showing results as soon as you start to write the keyword.

   3. When you have found and selected the required shortcut, select OK.

      The selected task is shown on the dashboard as inactive until you save the dashboard.

5. Optional: Organize the tile order by dragging the tiles to different places on the dashboard.
6. When you have added the required task shortcuts, select Save.

This section describes how to edit a previously created dashboard on iLOQ Manager.

1. Select Administration > Dashboard.

   

    
2. From the drop-down list at the top-left corner of the screen, select the dashboard, which you want to edit.

   The dashboard is opened in the editing mode.

3. To add a new shortcut to the dashboard:
   1. Select the active add shortcut tile emphasised with a light blue background.

       

   2. Select the target task for the shortcut from the drop-down menu.

      You can search for tasks by writing a keyword to the search field. The search is dynamic, that is, it will start showing results as soon as you start to write the keyword.

   3. When you have found and selected the required shortcut, select OK.

      The selected task is shown on the dashboard as inactive until you save the dashboard.

       

4. Optional: Organize the tile order by dragging the tiles to different places on the dashboard.
5. To remove a shortcut from the dashboard, just drag it out of the screen.
6. When done, select Save.