Welcome to iLOQ Support

This section describes how to fetch audit trails from keys on iLOQ Manager.

1. Select Basic data > Read key's event log.

   

    
2. Proceed as follows.

   • In the case of S50 Key Fobs, place the Key Fob against the Programming Token or the designated place on the Programming adapter.

   • In the case of S5 keys, place the key against the Programming Token or the designated place on the Programming adapter.

3. Wait until the audit trail is fetched from the key or Key Fob. While fetching the audit trail, the orange led on the Programming Token or Programming adapter is continuously illuminated. The audit trail has been received when a reply message is shown at the bottom right-hand corner of iLOQ Manager.

4. Remove the key from the Programming Token or Programming adapter.
5. View the key audit trail on iLOQ Manager.
6. If necessary, repeat this procedure for the next key.

Keys can have an offline expiration time. When the offline expiration time has elapsed, the key is invalidated. This feature ensures that no key with outdated credentials will remain on the field. This is a security feature. For example, when the administrator uses the empty and return key function, to prevent the key from accessing locks, offline expiration time ensures that the user cannot keep the Phone app offline and continue accessing locks any longer than what the offline expiration time allows.

The expiration time starts to elapse, as follows:

• When the phone containing the Phone Key loses the network connection.

• As Key Fobs are offline devices, the expiration time starts to elapse after each programming. The user can reset this timer by establishing a network connection through the FobApp application or through the Programmer.

You can define a default offline expiration time for Key Fobs and Phone Keys separately. The system default expiration time for keys, if in use, will be suggested when creating a new key. However, you can override the default expiration settings by defining a key-specific expiration time.

This section describes how to edit the key-specific offline expiration time on iLOQ Manager.

1. Select Basic data > Browse keys.

   

    
2. Select the desired key.
3. Right-click to select Edit time limits.
   The Edit key time profiles wizard is opened.
4. Select Edit time limits.
5. Define the offline expiration time.

   The options are:

   • Offline expiration time— The options are:

     • In use — Is Offline expiration time in use or not.

     • days / hours / minutes — Define the offline expiration time in days, hours and minutes. This is how long the key will work offline.

       Note:

       If the system default offline expiration time is in use, this field contains that time. Edit this field to define the key-specific offline expiration time.

6. Select Next.
7. A summary screen is shown.
8. Follow the wizard to end the procedure.

This section describes how to edit the system default key offline expiration time on iLOQ Manager.

1. Select Administration > Edit locking system information.

   

    
2. Select the Settings tab.
3. Define the Key Fob expiration time / Phone key expiration time.

   The options are:

   • Offline expiration time— The options are:

     • In use — Is Offline expiration time in use or not.

     • days / hours / minutes — Define the default offline expiration time in days, hours and minutes. This is how long the key will work offline, unless a key-specific offline expiration time is defined.

4. Select Save and close.

This section describes how to manage key PIN-codes on iLOQ Manager.

1. Select Basic data > Browse keys.

   

    
2. Select the desired key.
3. Right-click to select Edit PIN-code.

   The Editing of key PIN-code wizard is opened.

4. Select Edit PIN-code.
5. The key selection window is opened.
6. Select Next.
7. The Editing of key PIN-code window is opened.

   Select the Requirement of key PIN-code with the radio buttons. The options are:

   • No access when PIN-code is required — The key does not have access during the lock PIN-code times.
   • Access without PIN-code — The key has access without the PIN-code during the lock PIN-code times.
   • Access with PIN-code — The key has access with the PIN-code during the lock PIN-code times. If you select this option, select also the Generating of PIN-codesetting. The options are:
     • Keep current PIN-code for the key — All keys have an automatically generated PIN-code. Select this option if you do not want to change the PIN-code.
     • Generate new PIN-code for the key — Select this option if you want to change the PIN-code and let iLOQ Manager generate a new PIN-code.
     • Type new PIN-code for the key— Select this option if you want to manually change the PIN-code or view the current PIN-code. If you select this option, two new fields are shown:
       • Current code — This field contains the current PIN-code.
       • New code — Type in the new PIN-code for the key.
8. Select Next.
9. A summary screen is shown.
10. Select Ready.
11. Select Close.

This section describes how to send an administrative message to a phone key.

1. Select Basic data > Browse keys.

   

    
2. Select the desired key.
3. Right-click to select Send to key > Message.

   The Send to Phone Key wizard is opened.

4. Select Send message.
5. Confirm Phone Key selection.
6. Select Next.
7. Write the message.
8. Select Next.
9. A summary screen is shown.
10. Select Ready.

This section describes what to do when an already programmed phone key must be re-activated.

1. Select Basic data > Browse keys.

   

    
2. Select the desired key.
3. Right-click to select Send to key > Registration request.

   The Send to phone key wizard is opened.

4. Select Send registration message.
5. Select the phone to which the key registration message is to be sent.
6. Select Next.
7. Select where to send the key registration message:

   • Send the key registration message to the current phone number.

   • Send the key registration message to another phone number.

   • Instead of sending the registration message over SMS, there is also the possibility to send the registration message to a phone over email.

8. Select Next.
9. A summary screen is shown.
10. Select Ready.

You can hide a key on iLOQ Manager that is no longer in use and cannot be returned. The key will disappear from the key grid view, from reports, and so on. The key can be, for example, a blocklisted, lost key.

This section describes how to hide keys on iLOQ Manager.

1. Select Basic data > Browse keys.

   

    
2. Select the keys you want to hide.
3. Select Edit > Editing mode to enable the editing mode.
4. Right-click one of the selected keys and select Hide key from list.
5. A confirmation screen is shown.
6. Select Yes.
7. Select Edit > Editing mode to disable the editing mode.
8. The system asks whether you want to save the changes. Select Yes.

This section describes how to view hidden keys on iLOQ Manager.

1. Select Basic data > Browse keys.

   

    
2. Right-click the grid view and select Show > Show only hidden.
3. To return to the original view, select Show > Show only hidden again.