Welcome to iLOQ Support

It is also possible to use external tags with iLOQ Online readers, but the external tags' licenses must be activated in the locking system!

Please, make sure that iLOQ S10 readers support this feature: Readers delivered from 2019 onwards have that support ready and those delivered earlier need to be updated.

The N100 software must be at least FW 2.0.0.12

In addition, you will need a separate programming reader P10S.30

You can get an error about not having enough licenses for Online devices for two reasons:

1. You do not have enough licenses. 

Check the amount of licenses from the start page.

You can add more licenses via iLOQ Partner Portal.

Remember that you always need the appropriate online licenses, but also 1 lock license per door module.

2. You have not reserved enough bus devices for the Network module.

Browse Administration -> Network modules --> Select correct line --> Right click and choose - Change license type for network module

--> Change "count of reserved bus devices" to 1 Click "Next" and "Ready" --> ..and the failure is corrected

iLOQ N500 Net bridge is the main controller for the bus and its devices. The Net brige has one main bus that can be divided into 6 different branches. Start the branch directly from the connectors of the Net bridge.

The maximum number of the devices connected to the bus depends on the power supply, length of the branch cables and the sum of the total power consumption of all the iLOQ devices in the same bus.

You can estimate the total power consumption by calculating the sum of each branch separately first and then adding the losses caused by all cable lengths.

To help you out, we have developed the following calculation tool: https://s10.iloq.com/iloqn500calculator/ 

Here is the Planning guide: https://pimassetstorageprod.blob.core.windows.net/pimassets/3/2/7/7/32776fbf09c192e2302583d0f9a32be3832d3bca_iLOQ_Online___Planning_Guide_EN.pdf

      N504i                       N505i

There are three ways to open a door with an iLOQ NFC reader:

• Key only
• Key + PIN code
• PIN code only

The following can be used as keys to open a door equipped with an iLOQ NFC reader:

• an iLOQ S5 digital key
• an iLOQ S50 key fob
• an NFC-enabled mobile phone (with the iLOQ S50 mobile app for iOS and Android)
• RFID tags
• a PIN code

To open a door:

• Place your key on the key reader, or
• Place your key on the key reader and type the PIN code and press #, or
• Type the PIN code and press #

 The access indicator turns orange (the reader is communicating with the key).

 The access indicator turns green, and you hear a beep (the lock is opened).

 If the access indicator turns red after orange, you do not have access rights.