Blank iLOQ keys can be kept anywhere. Each key is physically identical, with individual encrypted access rights digitally programmed into the key’s microchip.

iLOQ keys withstand normal use and are not affected by water. 

The keys are IP-68 rated.

No, the key works if you have the appropriate rights. iLOQ battery-free keys and locks can be programmed over and over again. All other keys will also function as before even if one key is lost and the locks that it had access to are reprogrammed. 

There has been a lot of media coverage recently about how to prepare for possible power cuts.

In the event of a power cut, iLOQ customers do not need to worry. iLOQ's digital locking system is powered by the movement of the key when it is inserted into the lock cylinder. No separate power source is needed for the key or the lock cylinder. iLOQ's cylinders operate normally during a power failure to ensure smooth and efficient movement around the site.

Many apartment buildings have an iLOQ Online reader and door module on the main entrance doors that require a source of electricity. The electrically operated lock functions with the use of a PIN code or by showing the key to the reader. Very often with a digital locking system, access to the main entrance door during a power failure is secured by a battery backup. However, in all cases, there is an iLOQ cylinder at the same location. The door can be opened using the key in the normal way despite a power cut.

Digital locking is safe to use even in the event of a power cut, and residents' access to their homes is secured even in exceptional circumstances.

The warranty covers only such defects in the product which turn up during 2 years from the commencement of the warranty period, but however in any case not later than 3 years from the Supplier’s original delivery date.

• Two (2) years from the commencement date 
• Three (3) years from the Supplier’s (iLOQ) original delivery date  

These conditions are not valid for the iLOQ S10 and the iLOQ 5 Series management software, and mobile software, which has separate conditions.

As a rule, all of the Supplier’s warranty obligations shall be fulfilled through the Supplier’s authorised partner. In all warranty-related matters, the customer must thus contact the Supplier's partner from which he/she has purchased the warranted product. If the customer has purchased the product directly from the Supplier, he/she can also contact the Supplier directly in all warranty-related matters.

The Supplier shall not be responsible for any damage that a fault or defect in the product may have caused to other property, nor the Supplier be responsible for any other direct or indirect damage.

The following faults or damage shall not be compensated under the Supplier’s warranty:

- the fault in the product was caused by failure to observe the operating instructions when using the product, by neglecting maintenance or by making changes to the product

- the product was broken when subjected to vandalism or violence

- the product has been installed incorrectly

- the product has been exposed to strong chemical agents or exceptional corrosion or oxidation

- normal mechanical wear in the product

Terms of warranty for iLOQ products:

1.Scope of limited warranty.

iLOQ USA Inc. (”Supplier”) warrants that its iLOQ locking products will be free from defects in design, manufacture and materials for the period set forth in Section 3 below.  This limited warranty does NOT apply to the iLOQ S10 and the iLOQ 5 Series management software and iLOQ’s mobile software, all of which have separate warranties.

2.Fulfilment of warranty obligations.

For all warranty-related matters, the end customer must contact the authorized third-party dealer (the “Service Representative”) from which the iLOQ locking product was purchased. However, if the end customer purchased the product directly from Supplier, the end customer may also contact Supplier directly for warranty-related matters.  Supplier will fulfill its warranty obligations hereunder through the authorized Service Representative.

3. Warranty period.

The warranty period for an iLOQ locking product will commence on the date the iLOQ locking product is shipped from iLOQ’s facility and continue thereafter for a period of two (2) years.  However, if a replacement iLOQ locking product is furnished in connection with a warranty claim, then the warranty period for such replacement product will commence on the date the product is shipped from iLOQ’s facility and continue thereafter the until the later of: (a) the end of the two (2) year warranty period for the iLOQ locking product that was replaced; or (b) the first anniversary of the date the replacement product was shipped from iLOQ’s facility.  

4. Notification of warranty claim.

If an end customer desires to make a warranty claim with respect to an iLOQ locking product, the end customer must notify the applicable Service Representative or, if permitted by Section 2 above, Supplier, in writing of such claim prior to expiration of the warranty period for the product, as determined pursuant to Section 3 above.

5. Returns and warranty repairs.

If the end customer makes a warranty claim on a timely basis, the end customer will return the iLOQ locking product to the applicable Service Representative at the end customer’s expense; provided, however, if the product was purchased directly from Supplier, it may be returned to Supplier or to a Service Representative designated by Supplier. If an iLOQ locking product does not conform to the limited warranty described in Section 1 above, and if the non-conformity was not caused by, or contributed to by, any of the factors described in Section 6 below, Supplier will, in its sole discretion and at its expense, promptly repair or replace (or arrange for the repair or replacement) of the non-conforming product.  THIS LIMITED WARRANTY DOES NOT COVER COSTS RELATING TO DISMOUNTING THE ILOQ LOCKING PRODUCT OR INSTALLING ANY REPLACEMENT ILOQ LOCKING PRODUCT.  If Supplier determines after inspection that the warranty claim was not valid, Supplier may return the applicable product to the end customer at the end customer’s expense.

6. Warranty limitations.

The limited warranty set forth in Section 1 above does NOT apply in cases where: 

• the non-conformity was caused by failure to observe Supplier’s operating instructions when using the product, by neglecting maintenance or by making changes to the product;
• the non-conformity was caused by vandalism or violence;
• the non-conformity was caused by failure to install the iLOQ locking product in accordance with Supplier’s written installation instructions; or
• the non-conformity was caused by the iLOQ locking product being exposed to strong chemical agents or exceptional corrosion or oxidation.

7. Sole Warranty

THESE TERMS SET FORTH SUPPLIER'S SOLE AND EXCLUSIVE REMEDY AND SUPPLIER'S ENTIRE LIABILITY FOR ANY FAILURE OF THE ILOQ LOCKING PRODUCTS TO CONFORM TO THE LIMITED WARRANTY SET FORTH IN SECTION 1 ABOVE.  EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUPPLIER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE ILOQ LOCKING PRODUCTS, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Questions

 If you have any questions regarding this Limited Warranty, please contact iLOQ at support@iloq.com.

The username permissions may be different for each Master Key / Programming Key. Check your permissions in iLOQ Manager.

A working P55S.1 programming key should flash different coloured LEDs when you connect it to your computer (booting sequence). 

The product is defective if a red LED immediately shows.

Log the programming device in to the locking system to make sure it has the date and time