Welcome to iLOQ Support

Check that the default printer exist (not for example an old and removed network printer and) and ensure it is capable to print normal A4.

Reduce the size of the floorplan file, the size should be less than 1MB. 

PDF documents often has many layers, reducing the layers or details in a layer reduces file size drastically.

Note! DWG files are not allowed.

Yes you can, but you have to do the settings in the Citix server to point to the USB port on the client.

Please, check the Service Address. If it's (.com) switch to [your country] for example (.de)

Check that you have the right administration rights on the PC - at least local Admin rights. 

Find the Windows drivers from iLOQ.com: https://www.iloq.com/en/catalogue/p10s-10/

Or directly from here: https://www.iloq.com/wp-content/uploads/2020/12/cdm20802_whql_certified.zip

Question 1

Q: Lock logs, if I select remove after 100 days – is that 100 days from the audit trail collection date or 100 days from the server date? 

A: When setting the system to delete log automatically it is counting the days from the date of the event.

Q: So just to understand, if I use the lock today (and never again) and in 101 days take a audit trial from the lock (offline) and have the logs to delete after 100 days – the access events won’t actually appear in the software under audit trail for that lock

A: Yes, if the locks have RTC installed (lock events has date stamp from which the 100 days can be calculated)

If no RTC installed, no date stamp, and then the 100 days is calculated from the date of the import to the server.

Nice and simple ?

Question 2

Q: In relation to logs, if I don’t select the logs to be automatically deleted how long will they stay on the server?

A: Log will stay in the server “forever”. There is no deadline or limit when it would be automatically deleted, if you don’t set it yourself in the system settings.

Question 3:

Q: Is there any way to recover events that have been removed?

A: Once logs are removed – no way to recover.

License upgrades are conveniently handled through the iLOQ Access portal. 

After adding the number of licenses, it will update in Manager after a while.