I can’t find the key on my phone. What should I do?

iLOQ S50 app

If you have an Android phone, you can have a personal and a work profile on your phone. In this case it’s possible that you have two iLOQ S50 apps installed on your phone: one on your personal profile and one on your work profile. The key/locking system is not visible if the app is opened in the wrong profile, so open the app with both profiles, and check if the key is visible in either of them. 

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Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request