My key doesn’t work with the iLOQ reader, what can I do?

Check that you are placing the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means your key does not have access rights to that door. If you believe the access rights should be in order, try again.