My key doesn’t work with the iLOQ reader, what can I do?

iLOQ keys

Check that you are placing the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means your key does not have access rights to that door. If you believe the access rights should be in order, try again.

Can’t find what you are looking for?

Please note that iLOQ does not manage its customers' iLOQ locking systems.

If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).

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