My key doesn’t work with the iLOQ reader, what can I do?

iLOQ keys

Check that you are placing the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means your key does not have access rights to that door. If you believe the access rights should be in order, try again.

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request