Programming device failed to retrieve log events from a lock

S10 Manager

If you have followed the instructions in iLOQ S10 Manager User Guide, and still cannot find the log events in iLOQ Manager, ensure that you are logged in with the programming device and that the retrieved events have been transferred to the server.

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Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

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