The iLOQ S50 application shows: “No valid keys, please update your keys”

iLOQ S50 app

This means you need to refresh your keys. The locking system administrator may set a key expiry interval for your key. The key expiry interval is a security feature that requires the user to refresh keys from the server at regular intervals to ensure that the access rights are always up to date.

If your key has expired, the name of the locking system is shown in yellow followed by a yellow triangle. You will then need to refresh your keys from the server. Press the name of the locking system in the Locking Systems view to go to the Locking System Details view. In this view the Key Refresh Status tells you if you need to refresh your key right now or shows the time remaining after which you need to refresh it. To refresh the key from the server and reset the expiry interval counter for the displayed locking systems, press REFRESH.

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Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

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