Customer return form

For warranty repair or replacement of your product(s), please ask for a ticket ID from your technical iLOQ contact person. After that fill in the required fields of the form. Once you have completed the form, iLOQ Customer Service will get in touch with you to guide you through the next steps.

Make sure the product code is correct as we will send the replacement products immediately. If the defect is not covered by the warranty or the defective product is not returned within 30 days, you will be charged for the replacement product.

Requester email(Required)

Ticket ID(Required)

Customer number

Name of company(Required)

Address line 1 (pick-up address for faulty products and delivery address for replacement product) *(Required)

Address line 2

Post code(Required)

City(Required)

State

Country(Required)

Contact person(Required)

Phone number in international format(Required)

Email address(Required)

Product code (if you are returning several different product codes, you can provide list of products, quantities, serial numbers and fault description as an attachment)(Required)

Product quantity(Required)

Fault description for faulty products(Required)

Serial number(s) * (if you are returning several products, you can provide serial number list as an attachment)(Required)

Requested collection date and time at customer (earliest two business days from entering the form)(Required)

Other collection related information (door number etc.)

Customer reference for the return(Required)

Number of boxes(Required)

Number of pallets (If all boxes are packed on a pallet, inform only the total number of pallets)

For pallets only: are they stackable?

Please fill in gross weight and dimensions for each box/pallet separately (For example: Box 1: 5 kg, 26 cm x 26 cm x 23 cm (length x width x height)(Required)

Additional information

Attachment

Max. file size: 128 MB.

Can't find what you're looking for?

Please note that iLOQ does not manage its customers' iLOQ locking systems.

If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).