How are the phone and lock paired?
The phone and lock are not paired. The lock communicates via NFC with your phone, and checks your credentials. If you have credentials to the lock, it will be unlocked.
Can't find what you're looking for?
If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.
