How to extend the unlock time of locks
You can customize how long the locks stay open after unlocking directly in the app. This is a personal setting and applies to all locks your phone key can access. It can be set between 2-15 seconds. iOS Android
iLOQ App articles
Missing or incorrect NFC finder location in the iLOQ App
When attempting to open a lock, if the NFC finder doesn’t appear (as shown in the images below) or if it seems to be positioned incorrectly, it can mean that the NFC area of your phone is not yet included in our database. We constantly add new phone models to our database of NFC locations. […]
How does iLOQ’s locking system work during possible power outages?
During a possible power outage, iLOQ customers do not need to worry. iLOQ’s digital locking system gets its energy from the key’s pushing motion when the key is inserted into the lock cylinder or the phone key is used. There are no separate power sources in the key or lock cylinder. iLOQ lock cylinders operate […]
How to remove your account information from iLOQ
If you wish to remove your iLOQ ID and all information related to your account, follow the instructions below. Remove iLOQ account You can remove your iLOQ account via the iLOQ App. Remove account (iOS) Remove account (Android) Remove your information from the customer system database To have all of your information removed from the […]
Can I share a key with friends and family?
Yes, you can share keys with friends and family. Grant access to any of your locks by sending a phone key via email. Phone keys can be shared via the Access Management feature. When sharing a key, one key is deducted from your key allocation of 15. This is the maximum amount of keys that […]
How to share iLOQ phone keys using the iLOQ App
How to open iLOQ S50 locks using the iLOQ App with an iPhone
How to open iLOQ S50 locks using the iLOQ App with an Android phone
How to open iLOQ padlocks using the iLOQ App with an iPhone
How to open iLOQ padlocks using the iLOQ App with an Android phone
Troubleshooting issues when creating an iLOQ ID
If you are unable to register/create an iLOQ ID, this can be due to several possible reasons. Check the list below to find the cause in your case:
Troubleshooting NFC issues
The NFC finder is displayed when using the phone key to unlock a door. It shows exactly where the NFC area of your phone is, making sure the phone is held in the right position against the lock’s reader knob. However, as several factors can influence NFC performance, you can occasionally encounter problems related to […]
Can't find what you're looking for?
If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.
