How can I transfer my phone key to another phone?

iLOQ App

iOS

  1. On the phone the phone key is currently on, log in to the iLOQ App with your iLOQ ID.
  2. Go to Profile > Login & security > Release phone key.
  3. Select Release phone key and log out.
  4. Download and install the iLOQ App from the App Store on the phone you wish to transfer the phone key to.
  5. Log in to the iLOQ App with your iLOQ ID.
  6. On the home screen, select the Fetch key option, and then press Fetch my key.
  7. The phone key is now transferred to the phone.

Android

  1. On the phone the phone key is currently on, log in to the iLOQ App with your iLOQ ID.
  2. Go to Settings > Release phone key.
  3. Select Release phone key and log out.
  4. Download and install the iLOQ App from Google Play on the phone you wish to transfer the phone key to.
  5. Log in to the iLOQ App with your iLOQ ID.
  6. On the home screen, select the Fetch key option, and then press Fetch my key.
  7. The phone key is now transferred to the phone.

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request