Troubleshooting issues when creating an iLOQ ID

iLOQ App

If you are unable to register/create an iLOQ ID, this can be due to several possible reasons. Check the list below to find the cause in your case:

  • Check that the email address you are using is the same one to which you received the welcome email.
  • Check that you have selected the correct region when signing up/logging in.
  • Check your inbox for a welcome email. If you haven’t received one, contact your building manager. They can check if your information is correct in the system.
  • Make sure to select the “Sign Up” option rather than the “Log In” option when creating a new account.

Can’t find what you are looking for?

Send a support request, and you will be connected to our expert

Send request