Troubleshooting issues when creating an iLOQ ID

iLOQ App

If you are unable to register/create an iLOQ ID, this can be due to several possible reasons. Check the list below to find the cause in your case:

  • Check that the email address you are using is the same one to which you received the welcome email.
  • Check that you have selected the correct region when signing up/logging in.
  • Check your inbox for a welcome email. If you haven’t received one, contact your building manager. They can check if your information is correct in the system.
  • Make sure to select the “Sign Up” option rather than the “Log In” option when creating a new account.

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request