When trying to open a door the application says, “Access denied”. I can see the locking system listed on my iLOQ S50 app. What can I do?

iLOQ S50 app

  • Check that that your key has not expired. If your key has expired, the name of the locking system is shown in yellow followed by a yellow triangle. Press the name of the locking system in the Locking Systems view to go to the Locking System Details view. To refresh the key from the server and reset the expiry interval counter for the displayed locking systems, press REFRESH.
  • Make sure the time and date settings are set to automatic on your phone. If you’ve changed them manually the keys may not work.
  • Contact your administrator and ask for a new key registration link.

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request