In general, a network connection is not needed for opening locks but during the initial key registration a connection is needed. However, if the lock is configured to require online authentication from the key, the phone must have a network connection when opening a lock. Also, if your administrator has set a key expiry interval […]
iOS Note: The long press feature is available from iOS 13 onwards. If the step mentioned above does not help, perform the steps below one by one: Note: After removing and reinstalling the app you need to ask for a new key registration link from your administrator. Note: If you have a corporate-owned phone that is under […]
You need to allow notifications for the iLOQ S50 application in the Android settings. For more information, see your phone’s user manual. In some cases, third-party applications can prevent notifications. Check all of your third-party application settings and configure these apps to allow iLOQ notifications.
If you have an Android phone, you can have a personal and a work profile on your phone. In this case it’s possible that you have two iLOQ S50 apps installed on your phone: one on your personal profile and one on your work profile. The key/locking system is not visible if the app is […]
See the list below for information and troubleshooting tips: Note: After removing and reinstalling the app you need to ask for a new key registration link from your administrator. Examples of NFC antenna location in select phone models: Seritag, a supplier of NFC tags maintains a list of NFC antenna locations of different phone models on […]
Contact your locking system administrator (building manager for example). The locking system administrator can check if the phone key registration SMS or email has been sent and can also send you a new one if needed. It’s also possible that you’ve received the registration link by email, so please check your inbox for the registration […]
This means you need to refresh your keys. The locking system administrator may set a key expiry interval for your key. The key expiry interval is a security feature that requires the user to refresh keys from the server at regular intervals to ensure that the access rights are always up to date. If your […]
If you have a new phone to which you have cloned the content from your old phone you need to contact your administrator and ask for a new key registration link to activate your phone key. If you have a new phone to which you haven’t cloned any content, you’ll need to download the iLOQ […]
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