Installing the iLOQ App

The iLOQ App is free to install from the App Store or Google Play. The iLOQ App works on iPhones running iOS 16 or newer, and on Android phones running Android 9 or newer.

Note: You need to have an Apple Account (formerly Apple ID) on your phone to install apps from the App Store or a Google account to install apps from Google Play.

Before installing the app, make sure that:

  • Your phone is NFC compatible.
  • Your phone is not jailbroken (iOS) or rooted (Android). Jailbreaking and rooting expose devices to security threats. The iLOQ App cannot be installed and used in jailbroken or rooted devices.
  • Your phone operating system is running the latest available version. This is to ensure your phone is protected by the latest security patches. For security reasons, it is important to always keep the operating system updated to the latest version.

Can’t find what you are looking for?

Please note that iLOQ does not manage its customers' iLOQ locking systems.

If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).

Send request