Do you have a new phone? Transferring your phone key to another phone
Your phone key can only be on one phone at a time. To transfer the phone key to another phone it needs to be released from the phone it is currently on, and fetched to the new phone.
iOS
- On the phone the phone key is currently on, log in to the iLOQ App with your iLOQ ID.
- Go to Profile > Login & security > Release phone key.
- Select Release phone key and log out.
- Download and install the iLOQ App from the App Store on the phone you wish to transfer the phone key to.
- Log in to the iLOQ App with your iLOQ ID.
- On the home screen, select the Fetch key option, and then press Fetch my key.
- The phone key is now transferred to the phone.
Android
- On the phone the phone key is currently on, log in to the iLOQ App with your iLOQ ID.
- Go to Settings > Release phone key.
- Select Release phone key and log out.
- Download and install the iLOQ App from Google Play on the phone you wish to transfer the phone key to.
- Log in to the iLOQ App with your iLOQ ID.
- On the home screen, select the Fetch key option, and then press Fetch my key.
- The phone key is now transferred to the phone.