Do you have a new phone? Transferring your phone key to another phone

Your phone key can only be on one phone at a time. To transfer the phone key to another phone it needs to be released from the phone it is currently on, and fetched to the new phone.

iOS

1. On the phone the phone key is currently on, log in to the iLOQ App with your iLOQ ID.
2. Go to Profile > Login & security > Release phone key.
3. Select Release phone key and log out.
4. Download and install the iLOQ App from the App Store on the phone you wish to transfer the phone key to.
5. Log in to the iLOQ App with your iLOQ ID.
6. On the home screen, select the Fetch key option, and then press Fetch my key.
7. The phone key is now transferred to the phone.

Android

1. On the phone the phone key is currently on, log in to the iLOQ App with your iLOQ ID.
2. Go to Settings > Release phone key.
3. Select Release phone key and log out.
4. Download and install the iLOQ App from Google Play on the phone you wish to transfer the phone key to.
5. Log in to the iLOQ App with your iLOQ ID.
6. On the home screen, select the Fetch key option, and then press Fetch my key.
7. The phone key is now transferred to the phone.

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