iLOQ S50 app articles

How to download the iLOQ S50 app and register a phone key (iOS)

How to download the iLOQ S50 app and register a phone key (Android)

How do I install and register an S50 Phone key?

You can either follow the instructions below or you can watch an instructional video iOS Android Installation instructions: Before you can register the iLOQ S50 app as a key, you must install the app. Click below to install the iLOQ S50 app for Android Click below to install the iLOQ S50 app for iOS Click […]

Opting out of iLOQ SMS messaging in New Zealand

iLOQ uses SMS to deliver phone key registration messages to users of iLOQ’s mobile applications. Note that SMS is used only to send phone key registration messages and related one-time passwords (OTPs). iLOQ does not send any promotional or marketing communications via SMS. If you prefer not to receive SMS messages from iLOQ, you can […]

Downloadable iLOQ S50 phone key instructional poster

Downloadable A4 size instructional poster that can be printed and placed in buildings that are equipped with iLOQ S50 locking systems.

Difficulties removing phone keys? Are all the licenses consumed?

We have noticed that most of the phone key users remove the iLOQ application before the key is returned, thus leaving the keys pending in the system and consuming your precious licenses. iLOQ’s phone key-specific feature, “Automatic Phone Key Deletion,” is designed for situations like this! Typically, you would just Return- and Empty keys that are no […]

Why is there a popup that I need to press before the lock opens?

Some Xiaomi phones with the latest firmware have a feature where the phone asks for confirmation every time NFC is used. We have investigated the problem but there is currently no way around it. We understand that it is a bit annoying, but we will stay on top of the issue and hope that the […]

Why do I have to hold the phone against the lock for a few seconds?

The normal waiting time (3-4 sec) is because the lock needs power to check the access rights and to open. That power is drawn from the phone through NFC. The technology only allows a little amount of power (50mW) to pass through NFC so it takes a couple seconds for the lock to wake up […]

Issues with corporate-owned dedicated devices when using the iLOQ S50 app.

If you have a corporate-owned phone that is under MDM (mobile-device management), it is possible that the management software is blocking the use of the iLOQ S50 mobile app or the NFC function of your phone. In this case you should contact the administrator of the device management system of your company to investigate how […]

When a new key registration link is sent, what happens to the old registration link? Will the old link work anymore?

Older key registration links are disabled when a new link is sent. Therefore, if you’ve received multiple registration links to the same lock, make sure to use the latest one as the older ones will not work. Note: The key registration message is valid for 120 hours. If the phone key is not registered within 120 […]

When trying to open a door the application says, “Access denied”. I can see the locking system listed on my iLOQ S50 app. What can I do?

The iLOQ S50 application shows: “Updating the keys”. What does this mean?

Your keys are being updated. The administrator can trigger forced updates to the access rights of keys at any time. If there are updates pending for your phone keys, please wait until they are completed, and then try to open the lock.