Users

Users are individuals who have been added to a customer system. They typically require access to premises or the ability to perform actions within the iLOQ Manager+, Web, or both. A user cannot access any premises or perform any actions within the iLOQ Manager+ or Web without a role, therefore a role needs to be assigned to each user. The role which is assigned to a user defines what premises they can access and what actions they can perform within the customer system.

In iLOQ Web, users are divided into two groups: residents and staff. A single user can be assigned multiple roles if necessary. Roles determine the user’s access and user rights. Currently, roles are defined in iLOQ Manager+ and cannot be edited in iLOQ Web. However, in iLOQ Web you can to create, edit, and delete users.

Add users

Add a new user to your customer system. There are two options when adding a new user: add resident and add staff.

Add resident

Add a user, and assign them to a residential unit in the customer system. Residential unit users are typically residents, and receive access to their units and any common doors leading to it. Access points included can also include common areas such as the garage and rec room, for example. Residential unit users can manage user rights related to their units and share keys to any of their access points via the iLOQ App.  

Select Users > Add new user > Resident

Step 1/4: Basic information

1. Enter the basic information of the user. The email address serves as the iLOQ ID, which allows the user to log in to iLOQ services.  
2. Select Save to proceed.

Step 2/4: Residential units

3. Assign the user to a residential unit. This is the unit the user lives in or manages.
   • Select Show options to view the roles available. Note that there can be multiple roles to select from for each residential unit.
   • Select Show details to view the access points and user features associated with the role.
   • You can also set a start and end date for the residential unit. This indicates the time when the access and user rights linked to the user’s role will be activated, allowing the user to access the premises.
4. Select Save to proceed.

Step 3/4: Keys

5. Select a key for the user.
   • By default, the phone key includes the units selected in the Residential units section and the access rights associated with the linked roles. Residents need to install the iLOQ App, and create an iLOQ ID to access premises with the phone key.
6. Select Save to proceed.

Step 4/4: Summary:

7. Review the summary, and select Save and close.
   • Check the Send sign-up invitation box to send a message with instructions on how to create an iLOQ ID and other important information to the user’s email address.

The resident user is now visible on the Users list.

Add staff

Add a staff user, and assign them to a role in the customer system. The role can be a user role such as cleaner or maintenance technician or an administrator role such as building manager. The role defines which access points they can access and what actions they can perform within the system.

Select Users > Add new user > Staff

Step 1/4: Basic information

1. Enter the basic information of the user. The email address serves as the iLOQ ID, which allows the user to log in to iLOQ services.  
2. Select Save to proceed.

Step 2/4: Roles

3. Select a role for the user. A user can be assigned one or more roles.
   • You can also set a start and end date for the role. This indicates the time when the access and user rights associated with the user’s role will be activated, allowing the user to access the premises.
4. Select Save to proceed.

Step 3/4: Keys

5. Select a key for the user.
   • By default, the phone key includes the role-based access rights selected in the Roles section. Staff users need to install the iLOQ App, and create an iLOQ ID to access premises with the phone key.
6. Select Save to proceed.

Step 4/4: Summary:

7. Review the summary, and select Save and close.
   • Check the Send sign-up invitation box to send a message with instructions on how to create an iLOQ ID and other important information to the user’s email address.

The staff user is now visible on the Users list.

View user information

View information such as roles, rights and keys assigned to the user.

1. Select Users, and click the user you want to view.
2. The side panel is then opened on the right side of the screen.

Edit users

Edit user information such as address, roles and keys.

1. Select Users, and then click the user you want to edit.
2. Select which user information section you wish to edit from the side panel.

Remove user

1. Select Users, and then click the user you want to remove.
2. Select Remove user from the bottom of the side panel.

Note: Any roles assigned to the user will also be removed from the user when they are removed.

Note: There may be situations where you do not have sufficient user rights to remove a certain user. If this is the case, you will receive a notification.

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