Basic concepts

Customer system

A customer-specific system that is comprised of devices, such as different types of locks and keys, along with the software required to secure premises and manage access.

Premises

Premises are virtual building blocks of your customer system. In practice, premises represent different areas that can be secured with locks, such as buildings, corridors, staircases, garages, and apartments.

The premises structure is viewed via a canvas with a visual representation of your customer system, showing the relationships between different premises.

Private premises

Private premises are specific types of premises that enable users to share access to their premises with others via the key sharing feature in the iLOQ App. A user assigned to private premises is granted access to all the locks of the private premises and also to the locks of any linked user roles. A typical example of private premises is an apartment in a residential building.

Locks

Locks grant or deny access to an area, such as a site or an apartment. A lock could also be found on objects such as medical supply storage cabinets, drawers or lockers.

Users

Users are individuals who have been added to a customer system. Depending on their role they can be key holders or customer system administrators.

iLOQ ID

iLOQ ID is a unique personal user account that allows users to log in to iLOQ Manager+, iLOQ Web, and the iLOQ App. To use any of these services, the user must create an iLOQ ID.

Roles

The iLOQ 5 Series+ platform uses role-based access control (RBAC). The role-based system allows you to specify, group, and grant permissions to individuals based on factors such as organizational position, authority, and responsibilities. Role-based access management simplifies and streamlines the key, user and access management process as it allows you to assign users to roles instead of having to individually create rights for each user.

A role needs to be assigned to each user for them to be able to access any premises or perform any actions within the iLOQ platform.

Administrator roles

An administrator role is required to log in to iLOQ Manager+ , and allows users to perform administrative tasks, such as managing premises structures, keys and locks.

User roles

User roles grant users physical access to premises but do not permit them to perform tasks within iLOQ Manager+.


Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request