Roles

iLOQ 5 Series+ is a role-based user management system in which the role of the user defines which premises they have access to and what actions they can perform within the system. A role is basically a collection of rights/permissions that allows users assigned to the role to access premises and perform actions within the system.  

When creating roles, it is important to give each role access to only the necessary locks and the permissions required to perform their specific duties. This makes administration easier and adds security as every role can only access the areas that they need to. 

There are two types of roles in iLOQ 5 Series:

  • Administrator roles
  • User roles

An administrator role is required to log in to iLOQ Web and allows users to perform administrative tasks, such as managing roles, managing users and assigning users to private premises. The actions that the role can perform are determined by the user rights selected to it. An administrator role can be for example: Main user or Building manager.

A User role grants physical access to premises but does not permit performing administrative tasks within iLOQ Web. A user role could be, for example, Cleaning staff or Maintenance technician.

Add roles

Add roles to your customer system. There are two options when adding a role: Add user role and Add administrator role.

Add user role

Select Roles > Add new role > User role

Step 1/5: Basic information

  1. Enter the basic information of the role. Add a name and a short description for the role.
  2. Select Next.

Step 2/5: Locks

  1. Select the locks you want to grant the role access to. You can select pre-defined groups or individual locks.
  2. Select Next.

Step 3/5: Access times

  1. Set access times to control when the role has access to the premises.
  2. Select Not restricted or Set same access times for all locks.
    • Not restricted: Access is allowed at all times.
    • Set same access times for all locks: Access is allowed only within the defined times. These times follow the time zone of the premises.
  3. Select Next.

Step 4/5: Permissions

  1. Select permissions for the user role.
    • Mobile lock programming: Select Deny, Allow or leave the setting unselected. When allowed, if there are any pending programming tasks for any locks that the user can access, their phone will automatically perform them when they access the lock.

Note: If the Mobile lock programming permission is left unselected (neither Allow nor Deny), it will not be saved or applied.

  1. Select Next

Step 5/5: Summary

  1. Review the summary.
  2. When you’re done, select Confirm.

Add administrator role

Select Roles > Add new role > Administrator role

Step 1/4: Basic information

  1. Enter the basic information of the role. Add a name and a short description for the role.
  2. Select Next.

Step 2/4: Premises

  1. Select the premises managed by the administrator role.
  2. Select Next.

Step 3/4: User rights

  1. Select user rights for the administrator role.
    • Premises and device management: Manage premises, devices and lock groups.
    • Role management: Manage user roles and administrator roles, and their access times.
    • User management: Manage users and keys.
    • Programming key management: Manage programming keys and link administrators to programming keys.
    • View audit trails: View audit trails of the selected premises.
    • View system logs: View system logs of the selected premises.
    • View all audit trails: View all customer system audit trails. Note: Grants the user access to view all audit trails for the customer system, regardless of their usual permissions
    • View all system logs: View all customer system logs. Note: Grants the user access to view all system logs for the customer system, regardless of their usual permissions.
  1. Select Next.

Step 4/4: Summary

  1. Review the summary.
  2. When you’re done, select Confirm.

Edit roles

  1. Select Roles and click the role you want to edit.
  2. The side panel is opened on the right side of the screen.
  3. Select Edit next to the setting you want to edit.
  4. Make the needed changes.
  5. When you’re done, select Save.

Delete roles

  1. Select Roles and click the role you want to remove.
  2. The side panel is opened on the right side of the screen.
  3. Select Delete role from the bottom of the side panel.


    Can't find what you're looking for?

    If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.