Users

Users are individuals who have been added to a customer system. They typically require access to premises or the ability to perform actions within the iLOQ Manager+, iLOQ Web, or both. A user cannot access any premises or perform any actions within the iLOQ Manager+ or Web without a role, therefore a role needs to be assigned to each user. The role which is assigned to a user defines what premises they can access and what actions they can perform within the customer system

Add users

Add a new user to your customer system. There are two options when adding a new user: Add user to private premises and Add user with roles.

Add user to private premises

Add a user, and assign them to private premises in the customer system. Private premises users are typically residents, and receive access to their units and any common doors leading to it. They are often also given access to common areas such as the garage and rec room. Private premises users can manage user rights related to their units and share keys to any of their locks via the iLOQ App.  

Select Users > Add new > User to private premises

Step 1/4: Basic information

  1. Enter the basic information of the user. The email address serves as the iLOQ ID, which allows the user to log in to iLOQ services.  
  2. Select Next.

Step 2/4: Private premises

  1. Assign the user to a private premises. This is the unit the user lives in or manages.
    • Select Show options to view the roles available. Note that there can be multiple roles to select from for each private premises.
    • Select Show details to view the locks and permissions associated with the role.
    • You can also set a start and end date for the private premises. This indicates the time when the access and permissions linked to the user’s role will be activated, allowing the user to access the premises.
  2. Select Next.

Step 3/4: Keys

  1. Select a key for the user.
    • By default, the phone key includes the units selected in the Residential units section and the access rights associated with the linked roles. Residents need to install the iLOQ App, and create an iLOQ ID to access premises with the phone key.
  2. Select Next.

Step 4/4: Summary:

  1. Review the summary, and select Save and close.
    • Check the Send sign-up invitation box to send a message with instructions on how to create an iLOQ ID and other important information to the user’s email address.

The user is now visible on the Users list.

Add user with roles

Add a user, and assign them to a role in the customer system. The role can be a user role such as cleaner or maintenance technician or an administrator role such as building manager. The role defines which locks they can access and what actions they can perform within the system.

Select Users > Add new > User with roles

Step 1/4: Basic information

  1. Enter the basic information of the user. The email address serves as the iLOQ ID, which allows the user to log in to iLOQ services.  
  2. Select Next.

Step 2/4: Roles

  1. Select a role for the user. A user can be assigned one or more roles.
    • You can also set a start and end date for the role. This indicates the time when the access and user rights associated with the user’s role will be activated, allowing the user to access the premises.
  2. Select Next.

Step 3/4: Keys

  1. Select a key for the user.
    • By default, the phone key includes the role-based access rights selected in the Roles section. Users assigned to user roles need to install the iLOQ App, and create an iLOQ ID to access premises with the phone key.
  2. Select Next.

Step 4/4: Summary:

  1. Review the summary, and select Save and close.
    • Check the Send sign-up invitation box to send a message with instructions on how to create an iLOQ ID and other important information to the user’s email address.

The user is now visible on the Users list.

View user information

View information such as roles, rights and keys assigned to the user.

  1. Select Users, and click the user you want to view.
  2. The side panel is then opened on the right side of the screen.

Note: If the user has any shared accesses, they are displayed in the user details. Shared access means that a user’s access has not been assigned directly in iLOQ Manager+ or iLOQ Web, but it has been granted by another user via the access management feature in the iLOQ App.

Edit users

Edit user information such as address, roles and keys.

  1. Select Users, and then click the user you want to edit.
  2. Select which user information section you wish to edit from the side panel.

Remove user

  1. Select Users, and then click the user you want to remove.
  2. Select Remove user from the bottom of the side panel.

Note: Any roles assigned to the user will also be removed from the user when they are removed.

Note: There may be situations where you do not have sufficient user rights to remove a certain user. If this is the case, you will receive a notification.

Can't find what you're looking for?

If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.

Send request