iLOQ cannot check who the key owner is. For security reasons, only the owner of the locking system has access to this information. If it is not known which locking system the key belongs to, the key should be returned to the police or lost and found office.
If you suspect there is a foreign material in the lock, it needs to be cleaned or replaced by a professional. Contact the nearest locksmith that acts as an iLOQ dealer.
Check that you are placing the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means […]
Insert the key into the lock cylinder all the way and turn. If the lock does not open, remove the key from the lock and repeat the procedure more slowly at a steady speed. Also, check that you are inserting the key correctly into the lock cylinder. The key only goes into the lock one […]
iLOQ’s digital locking system gets its energy from the key’s pushing motion when the key is inserted into the lock cylinder. There are no separate power sources in the key or lock cylinder, making iLOQ’s locking system a very environmentally friendly solution.
During a possible power outage, iLOQ customers do not need to worry. iLOQ’s digital locking system gets its energy from the key’s pushing motion when the key is inserted into the lock cylinder or the phone key is used. There are no separate power sources in the key or lock cylinder. iLOQ lock cylinders operate […]
Do not remove a foreign key by force. Contact the nearest locksmith that acts as an iLOQ dealer. They have a special tool for this situation. If necessary, they will replace the cylinder with a new one.
Keys cannot be distinguished from each other as all keys look the same. The lost key is most likely already deactivated, so it can no longer be used anywhere. The key can be returned to the police or lost and found office, where it can be reprogrammed if it reaches its owner.
Report the matter to the person responsible for key management or the housing association. The key can be added to a so-called blocklist, which prevents using the key in locks when the blocklist is updated to the locks with other keys. The blocklist is also updated to the new key, from which it is transferred […]
Contact the key manager for your apartment building, which could be the housing association, the apartment owner, the maintenance company, or a locksmith that acts as an iLOQ dealer.
Place the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means your key does not […]
Insert the key into the lock cylinder all the way and turn. If the lock does not open, remove the key from the lock and repeat the procedure more slowly at a steady speed. Also, check that you are inserting the key correctly into the lock cylinder. The key only goes into the lock one […]
Please note that iLOQ does not manage its customers' iLOQ locking systems.
If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).
