iLOQ keys articles

I need information about the key owner

iLOQ cannot check who the key owner is. For security reasons, only the owner of the locking system has access to this information. If it is not known which locking system the key belongs to, the key should be returned to the police or lost and found office.

Support iLOQ keys Support article

My key doesn’t work with the iLOQ reader, what can I do?

Check that you are placing the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means […]

Support iLOQ keys Support article

Why does the key need to be inserted slowly into the lock?

iLOQ’s digital locking system gets its energy from the key’s pushing motion when the key is inserted into the lock cylinder. There are no separate power sources in the key or lock cylinder, making iLOQ’s locking system a very environmentally friendly solution.

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How does iLOQ’s locking system work during possible power outages?

During a possible power outage, iLOQ customers do not need to worry. iLOQ’s digital locking system gets its energy from the key’s pushing motion when the key is inserted into the lock cylinder or the phone key is used. There are no separate power sources in the key or lock cylinder. iLOQ lock cylinders operate […]

Support General, iLOQ App, iLOQ keys, iLOQ S50 app Support article

How do I remove a foreign key from an iLOQ lock?

Do not remove a foreign key by force. Contact the nearest locksmith that acts as an iLOQ dealer. They have a special tool for this situation. If necessary, they will replace the cylinder with a new one.

Support iLOQ keys Support article

I lost my key

Report the matter to the person responsible for key management or the housing association. The key can be added to a so-called blocklist, which prevents using the key in locks when the blocklist is updated to the locks with other keys. The blocklist is also updated to the new key, from which it is transferred […]

Support iLOQ keys Support article

Where can I get a new key?

Contact the key manager for your apartment building, which could be the housing association, the apartment owner, the maintenance company, or a locksmith that acts as an iLOQ dealer.

Support iLOQ keys Support article

How to use iLOQ keys with iLOQ readers

Place the key at the correct spot in the reader. The correct spot is the circle at the bottom of the reader. Hold the key in place for a moment. When the light turns green and you hear a beep, the door is open. If the light turns red, it means your key does not […]

Support iLOQ keys, iLOQ reader Support article

How to use iLOQ keys (Nordic countries)

Insert the key into the lock cylinder all the way and turn. If the lock does not open, remove the key from the lock and repeat the procedure more slowly at a steady speed. Also, check that you are inserting the key correctly into the lock cylinder. The key only goes into the lock one […]

Support iLOQ keys, S5 & S10 locks Support article

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