Welcome to iLOQ Support

An iLOQ key can be temporarily programmed with specific access rights so that external service companies do not need a big bunch of keys or the comprehensive access rights of a master key. Time-constrained access rights can also be set.

Yes, the key works if you have the appropriate rights. iLOQ battery-free keys and locks can be programmed over and over again. All other keys will also function as before even if one key is lost and the locks that it had access to are reprogrammed.

The key can only be recognized in the correct locking system, not by the markings on it. It has probably already been programmed away from the locking system. You can return the key to Lost&found /police, if the owner reclaims it, it can be reprogrammed.

Contact the responsible for management of the keys (maintenance company or similar).

Not directly from iLOQ, you have to buy one from iLOQ Partner, you can find our partners on: https://www.iloq.com/en/sales/retailers/

In the iLOQ system, lost keys can be blocklisted. The blocklist is a list of keys that are, for one reason or another, being denied from accessing the locks. Inform the responsible for management of the keys immediately. After the Blocklist has been transferred to the Lock, the lock does not allow keys on the blocklist to open it.

Not directly from iLOQ, you have to buy one from iLOQ Partner.

You can find our partners on: https://www.iloq.com/en/sales/retailers/

• When you insert the key into the lock, the energy generated is always the same whether you insert the key slowly or quickly.
• If you insert the key too fast, the lock won't have time to read the access rights from your key until the key has gone all the way into the back of the lock -> the key won't turn and the lock won't open.
• Reduce the speed slightly and try again (this does not mean that the speed of the push should be a snail's pace).
• If the lock does not seem to work even with a gentle pushing motion, servicing the lock may be the solution. Even though the lock is digital, it can and should be oiled.
• A drop of lock oil in the keyway will often help, eliminating clutter and allowing a smoother key insertion movement.

      N504i                       N505i

There are three ways to open a door with an iLOQ NFC reader:

• Key only
• Key + PIN code
• PIN code only

The following can be used as keys to open a door equipped with an iLOQ NFC reader:

• an iLOQ S5 digital key
• an iLOQ S50 key fob
• an NFC-enabled mobile phone (with the iLOQ S50 mobile app for iOS and Android)
• RFID tags
• a PIN code

To open a door:

• Place your key on the key reader, or
• Place your key on the key reader and type the PIN code and press #, or
• Type the PIN code and press #

 The access indicator turns orange (the reader is communicating with the key).

 The access indicator turns green, and you hear a beep (the lock is opened).

 If the access indicator turns red after orange, you do not have access rights.