Welcome to iLOQ Support

You can block the lost key using the iLOQ HOME app. You will need to update the locking system to give information about the blocked key. If you don't have any other keys yourself, you can use another key that is programmed in the same locking system, for example a neighbour's key. Use that key in your apartment lock to update the latest block list to your apartment door. There is no need to show the key to the front door; it updates automatically. But it is a good idea to use the key in other locks that you have access to which don't have iLOQ Online readers, such as storage rooms, to update the locks.

Yes, you need to download the iLOQ HOME app from the App Store or Google Play, depending on which phone you have.

You must have at least iOS 14 or Android 9 operating system.

You must have at least iOS 14 or Android 9 operating system. Check the version from you phone settings.

It is easy to grant access and just as easy to deny access any time you want. The administrator of the iLOQ HOME system configures the duration time for the opening service. The minimum time is 15 minutes.

Yes, the code is valid 120 hours (5 days).

Make sure you are using the correct code for the reservation and not, for example, the entrance code on the front page of the app.

Make sure that you have updated your keys first. You can do it with iLOQ HOME app or you can show your key to iLOQ online reader, for example in the main entrance to update your access rights.

iLOQ HOME provides an easy-to-use digital calendar for reserving shared spaces. If you choose not to use it, ask you building owner or property manager for information about making reservations.

Yes, the iLOQ HOME solution is compatible with battery-free iLOQ S5 locks and keys.

Ask for an iLOQ HOME offer from your Authorized iLOQ retailer. 

You can find your closest retailer from https://www.iloq.com/en/sales/partners/