Welcome to iLOQ Support

Yes, you need to download the iLOQ HOME app from the App Store or Google Play, depending on which phone you have.

You must have at least iOS 14 or Android 9 operating system.

You must have at least iOS 14 or Android 9 operating system. Check the version from you phone settings. 

In Android there's no support for small screens, i.e. for screens that are of similar size to a low-density QVGA screen and high-density VGA screen.

Yes, the iLOQ HOME solution is compatible with battery-free iLOQ S5 locks and keys.

Ask for an iLOQ HOME offer from your Authorized iLOQ reseller. 

You can find your closest reseller from https://www.iloq.com/en/sales/partners/

iLOQ Online (readers) are not mandatory. But, for some features to work, such as remotely opening the main entrance door, Online needs to be installed.

You can reserve shared spaces or services and see your own reservations in the app, but payments are made in the same way as you would normally for these kinds of reservations.

You can open the entrance door remotely no matter where you are.

No, when iLOQ Online reader is installed to the main entrance door, with iLOQ HOME app, all users can see currently active access code in their mobile app. The access code can be shared to your trusted persons and service providers and it can be also easily changed from time to time so that security level of the building do not get compromised.

Yes, you can block it immediately by yourself using the iLOQ HOME app. 

Alternatively, you can order it as a service. Instructions are shown in the app for both cases.

This depends on how your administrator has set up the system. It is adjustable for different needs. Typically, it will be open for 7 seconds.