Welcome to iLOQ Support

iLOQ Online (readers) are not mandatory but for some features to work, such as remotely opening the main entrance door, Online needs to be installed.

You can reserve shared spaces or services and see your own reservations in the app, but payments are not possible within it iLOQ App. They have to be made separately as instructed by the housing company.

You can open the entrance door remotely no matter where you are.

No. When the iLOQ Online reader is installed to the main entrance door, all users can see currently active access code in their iLOQ HOME mobile app. The access code can be shared to your trusted persons and service providers and it can be also easily changed from time to time so that security level of the building do not get compromised.

Yes, you can block it immediately by yourself using the iLOQ HOME app. 

Alternatively, you can order it as a service. Instructions are shown in the app for both cases.

This depends on how your administrator has set up the system. It is adjustable for different needs. Typically, it will be open for 7 seconds.

Yes you can. iLOQ HOME is part of the iLOQ S5 locking solution. Digital keys are in use and programmed for all the doors you need to get access to.

You can see the name of the space and available times in the iLOQ HOME App.

You can also check your own reservations and edit / remove them. Reservations are also shown in the main view of the app.

You have two alternatives: 

1. “Do it yourself” where you need to update the blocklist yourself by using your updated key in your locks 
2.  Pay for blocking as a service, where the manager takes care of everything

Instructions for both the ways  are shown in the video below.

Yes, you can update your existing iLOQ K5S.1-3 keys to iLOQ-HOME-compatible keys. 

However, we recommend using newer K5S.4 keys as they have a better NFC antenna  ensuring a smooth user experience.