Welcome to iLOQ Support

This is not possible in iLOQ HOME or in the iLOQ 5 Series system. The keys only work in one locking system at a time.

Yes you can. The iLOQ HOME app shows you the price and step-by-step instructions for how to order a new key.

There are many. Users can:

• Manage keys for each household member
• Block lost or stolen keys
• Order new keys 
• Update existing keys’ access rights quickly using smartphone NFC technology
• Remotely unlock the main entrance 
• Share the main entrance access code 
• In central key systems, users can grant access to a service provider's key to allow access to their own flats
• In master key systems, iLOQ HOME shows the keys that have access to users' flats and notifies users if the master key has been used to enter them
• Reserve times for shared spaces or services
• Get access to reserved spaces

The app itself is free to download and use, but an iLOQ HOME licence is needed for the building. If you order services that are available in the app, your building owner and administrator set the prices for the services. 

In this first release, only one entrance door can be remotely controlled. In next releases, the system allows more doors or devices.

Contact the locking system administrator who can send a new "Main user" invitation to you (your flat).

See the step-by-step instructions in the app. If that doesn't help, get in touch with the Locksmith company shown in the Contact page in the app.

Ask your building's owner to contact the nearest iLOQ retailer: https://www.iloq.com/en/sales/partners/

You can block the keys that you have access to. If others have blocked keys, you will pass on the updated block list when you next update your key.

Yes. You can update your keys using the iLOQ HOME app and your phone's NFC.