Welcome to iLOQ Support

Ask iLOQ if the password is saved to the server.

- If not, then it will not be possible to add new locks or create new tokens to the locking system anymore unless the original password is found.

+ If yes, then provide iLOQ the service code, the name of the locking system or contract number. iLOQ will charge 200 EUR for each retrieval.  

Note! iLOQ will give the password only to a known person and retrieval application must be done in written format

Select the key > right-click on the key row and select “Edit access rights of the key” > select “Define time limitations”

Possible cause and corrective actions:

- Incorrect user rights

- Filter active

- Item is hidden / not shown as default

Select Basic data > Floor plans > Add floorplan > Replace existing floorplan. 

Follow the instructions carefully in order to not change the lock locations.

See also the user manual:

https://iloq.freshdesk.com/en/support/solutions/articles/44002012984-replacing-floor-plans

Select Basic data > Floor Plans and the new Floor Plan

- Click the Move all locks according to reference moves button

- Select a lock close to the top right-hand corner of the floor plan and drag it to its correct position on the new floor plan

- Select a lock close to the bottom left-hand corner of the floor plan and drag it to its correct position on the new floor plan

- The other locks are automatically re-positioned to their correct positions

See also the user manual:

https://iloq.freshdesk.com/en/support/solutions/articles/44002012986-dealing-with-re-scaled-floor-plans

Check that the default printer exist (not for example an old and removed network printer and) and ensure it is capable to print normal A4. 

Reduce the size of the floorplan file, the size should be less than 1MB. 

PDF documents often has many layers, reducing the layers or details in a layer reduces file size drastically.

Note! DWG files are not allowed.

Yes you can, but you have to do the settings in the Citix server to point to the USB port on the client.

Please, check the Service Address. If it's (.com) switch to [your country] for example (.de)

Check that you have the right administration rights on the PC - at least local Admin rights. 

Find the Windows drivers from iLOQ.com: https://www.iloq.com/en/single_product/programming-device-p10s-10/

Or directly from here: https://www.iloq.com/wp-content/uploads/2020/12/cdm20802_whql_certified.zip