You can ask our technical support to send a zip-file to you or you can go to iloq.com or our support portal with a PC with an internet connection and download the file from there (Software downloads): https://iloq.freshdesk.com/a/solutions/articles/44002146130?lang=en
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Give feedback & see related articlesGo to iLOQ web site: www.iloq.com
Select Products
Select either iLOQ S10 or iLOQ 5 Series (includes iLOQ S50 also)
Click the Software filter and select Management Software
Click the Software Installation (Application)
If your browser asks: "Do you want to keep iLoqManager...application anyway?" --> Select Keep!
Then Open the application (picture below) and wait for the installation...
See the video below:
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Give feedback & see related articlesQuestion 1
Q: Lock logs, if I select remove after 100 days – is that 100 days from the audit trail collection date or 100 days from the server date?
A: When setting the system to delete log automatically it is counting the days from the date of the event.
Q: So just to understand, if I use the lock today (and never again) and in 101 days take a audit trial from the lock (offline) and have the logs to delete after 100 days – the access events won’t actually appear in the software under audit trail for that lock
A: Yes, if the locks have RTC installed (lock events has date stamp from which the 100 days can be calculated)
If no RTC installed, no date stamp, and then the 100 days is calculated from the date of the import to the server.
Nice and simple ?
Question 2
Q: In relation to logs, if I don’t select the logs to be automatically deleted how long will they stay on the server?
A: Log will stay in the server “forever”. There is no deadline or limit when it would be automatically deleted, if you don’t set it yourself in the system settings.
Question 3:
Q: Is there any way to recover events that have been removed?
A: Once logs are removed – no way to recover.
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Give feedback & see related articlesiLOQ Manager - Management Software for the Locking System
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| iLOQ S10 | iLOQ 5 Series (S5 and S50) |
Software for advanced 24/7 multi-site programming, administration and maintenance of iLOQ cylinders and keys. First installation of the PC requires Windows 7, 8 or newer, Internet Explorer 8 or newer and local administrator rights, .NET Framework 4.6.2 installed. Next installation of the PC. Each Windows user needs their own installation. Requires the first installation of the software. Does not require local administrator rights. Annual iLOQ S10 license. | Software for advanced 24/7 multi-site programming, administration and maintenance of iLOQ S5 and S50 lock cylinders and keys in iLOQ 5 Series system. First installation of the PC – Requirements: Windows 10 or newer, Internet Explorer 8 or newer and local administrator rights, .NET Framework 4.8 installed. Next installation of the PC – Each Windows user needs their own installation. Requires the first installation of the software. Does not require local administrator rights. Annual iLOQ S5/50 license. |
| First installation: http://s10.iloq.com/iLOQS10Manager/setup.exe | https://s10.iloq.com/iLOQS65Manager/iLOQManager5Series.Application |
| Next installation: http://s10.iloq.com/iLOQS10Manager/iLoqManager.application |
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Give feedback & see related articlesIf Windows does not automatically install the driver, it can be installed manually through the device manager.
You can download the driver here: https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers
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