iLOQ’s NFC self-powered locks work as usual, they are not affected by power cuts as the energy needed for unlocking is harvested from your phone via NFC. In the event of a power cut, iLOQ customers do not need to worry. iLOQ’s cylinders operate normally during a power failure to ensure smooth and efficient movement […]
NFC (Near-field communication) is very energy-efficient. It only has a minimal impact on phone battery life.
The phone key works on all doors it has been given access to. If you live in an apartment building, the phone key can usually be used to unlock the main entrance door of your building, common areas such as the laundry room, in addition to the front door to your home. If you don’t […]
The phone key or any other features of the iLOQ App will not work if your phone’s battery is dead. Charge your phone to use the features of the iLOQ App.
To deactivate your phone key, contact your key administrator. They can remove the phone key from your profile.
Wi-fi or any other type of internet connection is not needed to unlock doors. However, if your phone’s internet connection is down for over 2 hours your phone key will expire, and it cannot be used until an internet connection is established again.
The phone key or any features of the iLOQ App will not work if your phone’s battery is dead. Charge your phone to use the features of the iLOQ App.
If your key needs to be refreshed, including Expired is shown. Tap the refresh iconto refresh your phone key. If the problem persists, contact your key administrator.
All you need to do is login to the iLOQ App with your iLOQ ID. Your phone key as well as all other features and information will be available in the app. Note for Android users: If you uninstall the iLOQ App from the phone your phone key is on, you must release the phone […]
The phone and lock are not paired. The lock communicates via NFC with your phone, and checks your credentials. If you have credentials to the lock, it will be unlocked.
This is because there are various kinds of doors and locks. Some doors are equipped with a knob or a handle in addition to the iLOQ reader knob, and some are not.
All of the features work on all NFC-enabled phone models that are compatible with the iLOQ App. The iLOQ App works on iPhones running iOS 16 or newer, and on Android phones running Android 9 or newer.
If you've lost your key or need a new key, please contact your property manager, maintenance company, or local iLOQ retailer. iLOQ does not manage its customers' locking systems, so we cannot provide assistance with them through the support request form below.
