Get Support

See the step-by-step instructions in the app. If that doesn't help, get in touch with the Locksmith company shown in the Contact page in the app.

Ask your building owner to contact the nearest iLOQ reseller: https://www.iloq.com/en/sales/partners/

You can block the keys that you have access to. If others have blocked keys, you will pass on the updated block list when you next update your key.

Yes. You can update your keys using the iLOQ HOME app and your phone's NFC.

If you use local WLAN, there are no extra costs . But, if you use the mobile data of your phone, costs will depend on your personal (mobile data) agreement with your phone operator.

You can block the lost key using the iLOQ HOME app. You will need to update the locking system to give information about the blocked key. If you don't have any other keys yourself, you can use another key that is programmed in the same locking system, for example a neighbour's key. Use that key in your apartment lock to update the latest block list to your apartment door. There is no need to show the key to the front door; it updates automatically. But it is a good idea to use the key in other locks that you have access to which don't have iLOQ Online readers, such as storage rooms, to update the locks.

Make sure you are using the correct code for the reservation and not, for example, the entrance code on the front page of the app.

Make sure that you have updated your keys first. You can do it with iLOQ HOME app or you can show your key to iLOQ online reader, for example in the main entrance to update your access rights.

It is easy to grant access and just as easy to deny access any time you want. The administrator of the iLOQ HOME system configures the duration time for the opening service. The minimum time is 15 minutes.

iLOQ HOME provides an easy-to-use digital calendar for reserving shared spaces. But, if you choose not to use it, ask you building owner or property manager for information about making reservations.