If your phone does not display the NFC finder (as shown in the images below) when attempting to open a lock, it means that the NFC area location of your phone is not yet included in our database. We constantly add new phone models to our database of NFC area locations. If the NFC area […]
During a possible power outage, iLOQ customers do not need to worry. iLOQ’s digital locking system gets its energy from the key’s pushing motion when the key is inserted into the lock cylinder or the phone key is used. There are no separate power sources in the key or lock cylinder. iLOQ lock cylinders operate […]
If you wish to remove your iLOQ ID and all information related to your account, follow the instructions below. Remove iLOQ account You can remove your iLOQ account via the iLOQ App. Remove account (iOS) Remove account (Android) Remove your information from the customer system database To have all of your information removed from the […]
Yes, you can share keys with friends and family. Grant access to any of your locks by sending a phone key via email. Phone keys can be shared via the Access Management feature. When sharing a key, one key is deducted from your key allocation of 15. This is the maximum amount of keys that […]
If you are unable to register/create an iLOQ ID, this can be due to several possible reasons. Check the list below to find the cause in your case:
The NFC finder is displayed when using the phone key to unlock a door. It shows exactly where the NFC area of your phone is, making sure the phone is held in the right position against the lock’s reader knob. However, as several factors can influence NFC performance, you can occasionally encounter problems related to […]
Contact your key administrator (this can be your property management company or building manager, for example).
Please note that iLOQ does not manage its customers' iLOQ locking systems.
If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).
