Does using NFC drain the battery of my phone?
NFC (Near-field communication) is very energy-efficient. It only has a minimal impact on phone battery life.
iLOQ App articles
Does the phone key work on all doors?
The phone key works on all doors it has been given access to. If you live in an apartment building, the phone key can usually be used to unlock the main entrance door of your building, common areas such as the laundry room, in addition to the front door to your home. If you don’t […]
What do I need to do if my phone battery is dead?
The phone key or any other features of the iLOQ App will not work if your phone’s battery is dead. Charge your phone to use the features of the iLOQ App.
How can I deactivate my phone key?
To deactivate your phone key, contact your key administrator. They can remove the phone key from your profile.
Do I need wi-fi to unlock doors?
Wi-fi or any other type of internet connection is not needed to unlock doors. However, if your phone’s internet connection is down for over 2 hours your phone key will expire, and it cannot be used until an internet connection is established again.
What if my phone runs out of power? Will my phone key work?
The phone key or any features of the iLOQ App will not work if your phone’s battery is dead. Charge your phone to use the features of the iLOQ App.
My phone key has expired. What do I need to do?
If your key needs to be refreshed, including Expired is shown. Tap the refresh iconto refresh your phone key. If the problem persists, contact your key administrator.
I reinstalled the iLOQ App. What do I need to do?
All you need to do is login to the iLOQ app with your iLOQ ID. Your phone key as well as all other information will be available in the app.
How are the phone and lock paired?
The phone and lock are not paired. The lock communicates via NFC with your phone, and checks your credentials. If you have credentials to the lock, it will be unlocked.
Why is a knob or handle needed on some doors in addition to an iLOQ lock?
This is because there are various kinds of doors and locks. Some doors are equipped with a knob or a handle in addition to the iLOQ reader knob, and some are not.
Do the features work on all phone models?
All of the features work on all NFC-enabled phone models that are compatible with the iLOQ App. The iLOQ App works on iPhones running iOS 16 or newer, and on Android phones running Android 9 or newer.
Do iLOQ’s digital locks work in very cold weather?
Yes, they do. Depending on the lock model they work in temperatures up to -25°C (-13°F) or -40°C (-40°F). For detailed information, check the technical specifications of the lock in question.
Can’t find what you are looking for?
Send a support request, and you will be connected to our expert
