Welcome to iLOQ Support

Make sure you are trying to program the correct lock. 

After a failed programming attempt, you can retry programming by turning on programming mode. When the programming mode is on and you insert the programming cable into the lock, iLOQ Manager checks if there are any programming jobs for that lock. 

You will be notified if there are no jobs for that lock = it is the wrong lock.

The suitability of the locks for outdoor use varies by model. iLOQ has a product for every need. 

It is good practice to protect exposed products with some form of rain protection.

• Reduce the speed slightly and try again (this does not mean that the speed of the push should be a snail's pace). If you insert the key too fast, the lock won't have time to read the access rights from your key.
• If the lock does not seem to work even with a gentle pushing motion, servicing the lock may be the solution. Even though the lock is digital, it can and should be oiled.
• A drop of lock oil in the keyway will often help, eliminating clutter and allowing a smoother key insertion movement.
• Make sure the key, especially the underside, is clean so the lock can read it properly. A wipe with a soft cloth should do the trick
• If the key still doesn't work, contact the manager of your building to check that you still have access rights and get a new key if the old one is damaged

The iLOQ partner who manages your locking system can be changed using the License and Maintenance Agreement form. For more information, contact customer.support@iloq.com 

Contact the one responsible for the management of the keys and locks in your building (housing company, property owner, maintenance, property manager).

If you are interested in getting a mew locking system, our products can be purchased from our retailers https://www.iloq.com/en/sales/retailers/

Yes. 

The easiest way to see the iLOQ portfolio is the iLOQ Access portal / Products.

16000

Remove the key from key programming hole in the programmer

For example:

- From the sticker on the bottom of the cylinder

- By reading the log from the cylinder

- In case of empty cylinder by turning on the programming state and inserting programming cable into the cylinder

The iLOQ FobApp application enables remote over-the-air access right updates for iLOQ Key Fobs. With the app, the user can establish a BLE connection from an iPhone to key fobs that are within communication range. When the connection is made, the key fob communicates to the iLOQ Cloud through the iPhone and checks whether there are pending updates. If there are, the key fob fetches the updates from the sever. 

The app does not need to be paired with the key fob or registered in any way. The app is just used for sharing the iPhone’s internet connection to the key fob so that the key fob can communicate with the iLOQ Cloud in relation to updates. 

See more on the user guide:

https://www.iloq.com/wp-content/uploads/2020/11/iloq_fobapp_user_guide_en.pdf