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Home
Q&A Category
General Q&A
Q&A Category
General Q&A
Can I have two conditional access rights in one lock?
Can I store iLOQ keys in my office?
iLOQ Programmer cannot be found?
I found an iLOQ key, can I find out who it belongs to?
Where can I get a spare key?
I lost my key, what do I do?
Where can I find technical documentation for products?
I have two Master Keys/Tokens for the same locking system. Why can't I see all functions when I have logged on with the other master key?
In P55S.1 Programming Key, the red LED is on continuously, why?
The programming device does not work / is not found, the red light is ON continuously
How do I open a new locking system/license, what does it require?
The lock cannot be programmed - Wrong lock
Are iLOQ S10 and S5 keys compatible?
I accidentally washed my iLOQ key. Can I still use it?
Can I oil the iLOQ the lock / cylinder? How about the key stutters in the lock?
I'm trying to add locks, but I'm getting an error message about exceeding my lock license
I lost my iLOQ key, what do I do?
My key works only from time to time and opening / unlocking requires multiple attempts. Any hints?
Where can I buy iLOQ products?
I am not happy with my current locking solution provider. Can I switch the iLOQ reseller in my license contract to another one?
Does iLOQ sell safety fittings and other accessories?
Can iLOQ locks be installed outdoors?
How many system log events are stored on the iLOQ server?
How do I check the cylinder serial number?
I can't login, the key and token is in the programmer
How do I remove a foreign key from an iLOQ cylinder?
iLOQ S50 Phone App User Guide (test)
What is your standard warranty?
iLOQ locking during possible power outages
iLOQ S50 Phone Keys
How to register iLOQ S50 phone key?
How do I install and use iLOQ S50 Android App?
How do I install and use iLOQ S50 iOS App?
iLOQ S10
How do I know if a programming token is programmed or empty in iLOQ S10?
I'm unable to install P10S.10 driver. Installation of S10 Programming device driver unsuccessful
Do current C10S.1x cylinders include a connector?
Programming device failed to retrieve log events from a lock
How many iLOQ S10 log events in a lock can be stored on the programming device?
It is not possible to log in to the iLOQ S10 system even though the programming device is connected to the computer, and the user name and password are correct
Programming of lock failed, red status LED. What to do?
Programming of iLOQ S10 key failed, what to do?
iLOQ Programmer memory full, what to do?
iLOQ S50
Can I open an iLOQ S50 lock with an S5 key?
How do I use FobApp?
iLOQ Online
N501 // Online license issue in the manager
How many devices I can connect to the bus with iLOQ N500 Net bridge?
Where can I find a planning guide for iLOQ S5 online products?
Is it possible to use own (Mifare) tags on iLOQ Online doors?
iLOQ Manager
Unable to login iLOQ Manager
iLOQ 5 series Manager offline installation (Zip file)
Managing big system in different time zones
iLOQ Programmer cannot be found?
How can I access the iLOQ Manager on another computer?
How can more Windows users access the iLOQ Manager on the same computer?
Can I install and use the iLOQ Manager on a MAC computer?
I cannot see or find the access right even though I'm sure I've created it
I forgot to connect the RTC (Real time clock) before programming the cylinder. iLOQ Manager gives the error "RTC not found"
How do I activate the Estate function in my locking system?
How do I activate the Zone function in my locking system?
Can I use "Replacement key" directly for blocklisting?
My apartment key does not open the sauna, laundry room or other shared spaces
My installation of iLOQ Manager failed, what to do?
iLOQ Manager informs that the lock will have an out-of-zone access right
How do I replace a broken cylinder/lock in iLOQ Manger?
How do I add my Key to a single lock?
I changed my computer and now I can't log in to iLOQ Manager
Locks do not open with a key, why?
Login to iLOQ Manager failed, what to do?
I cannot remember the Master password, what to do?
Where can I change the time limitations?
Existing key, lock or access right, can’t be found on the list, why?
How do I replace the floor plan?
How to update the positions of the locks if I need to update the floor plan?
I cannot print the floor plan, why?
I cannot import the floorplan, why?
Can I install the iLOQ software in Citrix?
I can not Login in my new Database or server... What's wrong?
I have problems installing drivers for P10S.10
How can I install iLOQ Manager on a computer that is not on the net?
How can I Download and Install iLOQ Manager?
iLOQ 5 Series - Logging settings - Lock log automatic removal
Where can I download iLOQ Manager?
I'm unable to install a driver for the Token. Installation of 5 Series programming Token driver not successful (P55S.1)
End Users
Do I need a new key for temporary access rights?
Can I use my old key after the locks are reprogrammed?
I found an iLOQ key, can I find out who it belongs to?
Where can I get a spare key?
I need a new cylinder for my system, can I buy one from iLOQ?
What to do if my key is lost?
I need a new cylinder for my system, can I buy one from iLOQ?
How do I know which iLOQ key (S10 or S5) I have?
To help you unlock your door, here are a few tips:
How to open a door with an iLOQ N504i/N505i NFC reader
iLOQ HOME
Do I need an app on my phone?
What phones are supported?
Do I still need a physical key?
We already have an iLOQ S5 system; how do we get iLOQ HOME?
Does iLOQ HOME require an iLOQ Online system?
When making a reservation, can I also pay for it at the same time?
Can I remotely open the main entrance door if I am far way from home or do I need to be next to the building?
Do we still need to have a separate PIN code reader for the main entrance door?
If I lose my physical key, can I block it myself or do I need to contact someone?
How long is the entrance door open after pressing the remote open button on my phone?
I don't have a phone / don't want to use my phone. Can I still open all the needed doors?
How do I reserve a space?
How do I block a lost key?
We already have iLOQ S5. Can we use the same keys? Is it possible to update them to the latest Firmware?
My mother has an iLOQ S5 key for her building; can she get access to my apartment with this key?
I need a spare key; can I order it through the iLOQ Home app?
What are the benefits for using the iLOQ Home app?
Does it cost something to use the app?
How many main doors can be connected / opened with iLOQ HOME?
The main user of my iLOQ HOME app does not exist anymore. How can I become the main user of the app?
I have the app on my phone, but I can´t update my key. What should I do?
My brother has the iLOQ HOME app in use in his apartment. How do I get it?
Can I block other keys in the system?
Can I update my keys' access rights with the iLOQ HOME app?
If I remotely open the entrance door, does it cost me something (for example telco costs)?
I lost my key and I don't have another key available right now; how can I block the lost key?
I am trying to access to a room I have reserved, but the code is not working. What should I do?
I try to access to a room I have reserved but my key doesn't work, what to do?
If I grant access to an Opening service company, how long is the access valid?
How can I make reservations if I'm not using iLOQ HOME?
Is there an expiration time for the eMail verification code?
Sustainability
How do I recycle or dispose of an iLOQ product?
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Q&A Category
General Q&A
How many system log events are stored on the iLOQ server?
16000
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