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Welcome to iLOQ Support
On this page you will find support articles, software user manuals, and downloadable content around iLOQ products and services.
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Home
Q&A Category
General Q&A
Q&A Category
General Q&A
Where can I buy iLOQ products?
Where can I get a spare key?
I lost my key, what do I do?
I found an iLOQ key, can I find out who it belongs to?
Can I open an iLOQ S50 lock with a physical S5 key?
Are iLOQ S10 and S5 keys cross-compatible?
How do I remove a foreign object from an iLOQ cylinder?
Where can I find technical documentation for products?
How do I open a new locking system/license, what does it require?
Can I oil the iLOQ the lock / cylinder? How about the key stutters in the lock?
Can I store unassigned iLOQ keys in my office?
I accidentally washed my iLOQ key. Can I still use it?
Do I need a new key after the locks are reprogrammed?
iLOQ locking during possible power outages
How do I know which iLOQ key (S10 or S5) I have?
What is your standard warranty?
Limited Warranty for iLOQ Products (United States)
I have two Master Keys/Tokens for the same locking system. Why can't I see all functions when I have logged on with the other master key?
In P55S.1 Programming Key, the red LED is on continuously, why?
The programming device does not work / is not found, the red light is ON continuously
The lock cannot be programmed - Wrong lock
Can iLOQ locks be installed outdoors?
I have problems opening my door with the physical key
I am not happy with my current locking solution provider. Can I switch the iLOQ reseller in my license contract to another one?
Where can I get a new lock or a lock cylinder?
Does iLOQ sell safety fittings and other accessories?
How many system log events are stored on the iLOQ server?
I can't login, the key and token is in the programmer
How do I check the cylinder serial number?
What is FobApp and how do I use it?
iLOQ S50 Phone Keys
How do I install and register an S50 Phone key?
My phone key is registered and available in the iLOQ S50 app, but the lock doesn’t open with the phone key. What should I do?
I have a new mobile phone. How can I activate the phone key?
The iLOQ S50 application shows: “No valid keys, please update your keys”
I didn’t receive a registration message for my phone key. What should I do?
I can’t find the key on my phone. What should I do?
iLOQ notifications are not visible on the Android status bar or the notification drawer. Why is this?
I downloaded the iLOQ S50 app and received my key registration SMS/email, but when I press the link I get redirected to my web browser and my key isn't registered. What should I do?
I don’t have access to Wi-Fi or a mobile network. How can I open the lock?
The iLOQ S50 application shows: “Updating the keys”. What does this mean?
When trying to open a door the application says, “Access denied”. I can see the locking system listed on my iLOQ S50 app. What can I do?
When a new key registration link is sent, what happens to the old registration link? Will the old link work anymore?
Issues with corporate-owned dedicated devices when using the iLOQ S50 app.
Why do I have to hold the phone against the lock for a few seconds?
Why is there an annoying popup that I need to press before the lock opens?
Difficulties removing phone keys? All the licenses consumed?
Downloadable iLOQ S50 phone key instructional poster
Managing iLOQ S10 keys
I'm unable to install P10S.10 driver. Installation of S10 Programming device driver unsuccessful
Programming of lock failed, red status LED. What to do?
How do I know if a programming token is programmed or empty in iLOQ S10?
Do current C10S.1x cylinders include a connector?
Programming device failed to retrieve log events from a lock
How many iLOQ S10 log events in a lock can be stored on the programming device?
It is not possible to log in to the iLOQ S10 system even though the programming device is connected to the computer, and the user name and password are correct
Programming of iLOQ S10 key failed, what to do?
iLOQ Programmer memory full, what to do?
iLOQ Online
Is it possible to use own (Mifare) tags on iLOQ Online doors?
N501 // Online license issue in the manager
How many devices I can connect to the bus with iLOQ N500 Net bridge?
Where can I find a planning guide for iLOQ S5 online products?
iLOQ Manager
iLOQ 5 series Manager offline installation (Zip file)
iLOQ Series 5 Manager Quick Guide
Can I install and use the iLOQ Manager on a MAC computer?
Locks do not open with a key, why?
Where can I download iLOQ Manager?
I'm unable to install a driver for the Token. Installation of 5 Series programming Token driver not successful (P55S.1)
Can I have two conditional access rights in one lock?
iLOQ Programmer cannot be found?
Unable to login iLOQ Manager
iLOQ 5 Series Manager actions that require a programming key (token):
Managing big system in different time zones
iLOQ Programmer cannot be found
How can I access the iLOQ Manager on another computer?
How can more Windows users access the iLOQ Manager on the same computer?
I cannot see or find the access right even though I'm sure I've created it
I forgot to connect the RTC (Real time clock) before programming the cylinder. iLOQ Manager gives the error "RTC not found"
How do I activate the Estate function in my locking system?
How do I activate the Zone function in my locking system?
Can I use "Replacement key" directly for blocklisting?
My apartment key does not open the sauna, laundry room or other shared spaces
My installation of iLOQ Manager failed, what to do?
iLOQ Manager informs that the lock will have an out-of-zone access right
How do I replace a broken cylinder/lock in iLOQ Manger?
How do I add my Key to a single lock?
I changed my computer and now I can't log in to iLOQ Manager
Login to iLOQ Manager failed, what to do?
I cannot remember the Master password, what to do?
Where can I change the time limitations?
Existing key, lock or access right, can’t be found on the list, why?
How do I replace the floor plan?
How to update the positions of the locks if I need to update the floor plan?
I cannot print the floor plan, why?
I cannot import the floorplan, why?
Can I install the iLOQ software in Citrix?
I can not Login in my new Database or server... What's wrong?
I have problems installing drivers for P10S.10
iLOQ 5 Series - Logging settings - Lock log automatic removal
I'm trying to add locks, but I'm getting an error message about exceeding my lock license
Kodinportti
Where can I get a digital copy of the guide to residents?
Which functionalities are available on the bulletin board and which require logging into Kodinportaali web interface or Kodinportti Mobile app?
How do I reserve a space?
Logging in
Bulletin board
List of residents
Administration of the list of residents
Apartment folder
Language
Managing the logins to Kodinportti
Parking spaces
Events calendar
Polls and surveys
iLOQ HOME
I lost my key and I don't have another key available right now; how can I block the lost key?
Do I need an app on my phone?
What phones are supported?
If I grant access to a service company, how long is the access valid?
Is there an expiration time for the email verification code?
I am trying to access to a room I have reserved, but the code is not working. What should I do?
I try to access to a room I have reserved but my key doesn't work, what to do?
How can I make reservations if I'm not using iLOQ HOME?
Do I still need a physical key?
We already have an iLOQ S5 system; how do we get iLOQ HOME?
Does iLOQ HOME require an iLOQ Online system?
When making a reservation, can I also pay for it at the same time?
Can I remotely open the main entrance door if I am far way from home or do I need to be next to the building?
Do we still need to have a separate PIN code reader for the main entrance door?
If I lose my physical key, can I block it myself or do I need to contact someone?
How long is the entrance door open after pressing the remote open button on my phone?
I don't have a phone / don't want to use my phone. Can I still open all the needed doors?
How do I reserve a space?
How do I block a lost key?
We already have iLOQ S5. Can we use the same keys? Is it possible to update them to the latest Firmware?
My mother has an iLOQ S5 key for her building; can she get access to my apartment with this key?
I need a spare key; can I order it through the iLOQ Home app?
What are the benefits for using the iLOQ Home app?
Does it cost something to use the app?
How many main doors can be connected / opened with iLOQ HOME?
The main user of my iLOQ HOME app does not exist anymore. How can I become the main user of the app?
I have the app on my phone, but I can´t update my key. What should I do?
My brother has the iLOQ HOME app in use in his apartment. How do I get it?
Can I block other keys in the system?
Can I update my keys' access rights with the iLOQ HOME app?
If I remotely open the entrance door, does it cost me something (for example telco costs)?
Sustainability
How do I recycle or dispose of an iLOQ product?
Installation Instructions
iLOQ C5.50/C10.50 cam lock installation instructions
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General Q&A
How many system log events are stored on the iLOQ server?
16000
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