Welcome to iLOQ Support

The iLOQ S50 app is free to download from Google Play Store.

1. Go to Google Play Store
2. Type iLOQ S50
3. Press Install
4. Press Open
5. Read EULA and Privacy Policy and press Agree and Continue
6. Press OK
   

NOTE: The App must be registered and activated before use.

The iLOQ S50 app is free to download from App Store.

1. Go to App Store
2. Type iLOQ S50
3. Press Download symbol (Cloud with arrow down)
4. Press Open
5. Allow notifications
6. Read EULA and Privacy Policy and press Agree and Continue
7. Press OK
   

NOTE: The App must be registered and activated before use.

Note: You must register and verify the iLOQ S50 application before use.

Once you have downloaded and installed the iLOQ S50 App, ask your locking system admin to send you an activation code.

1. Open your SMS
2. Press the sms link
3. Select iLQO S50 app to open and Remember my choice / Always
4. Insert the activation code (Auto-fill code or open your sms and copy the code)
5. Press Done
6. Press Activate
7. Press OK
8. Enable your NFC if not done yet
   1. Press OK
   2. Turn NFC from Off to ON
   3. Return to the iLOQ S50 App by pressing < (down-right navigation)

You can also set lock opening time from the settings if needed. Default is 10 seconds.

1. Press the wheel symbol on top right corner (Settings)
2. Adjust the lock opening time from the 1st slider
3. Return to home view from the arrow top-left

Note: You must register and verify the iLOQ S50 application before use.

Once you have downloaded and installed the iLOQ S50 App, ask your locking system admin to send you an activation code.

1. Open your SMS
2. Press the sms link
3. Select Open
4. Insert the activation code (see / open your sms and type / copy the code)
5. Press Done
6. Press Activate

You can also set lock opening time from the settings if needed. 

1. Press the wheel symbol on top right corner (Settings)
2. Adjust the lock opening time from the 1st slider
3. Return to home view from the arrow top-left

iOS

Android

iOS

Android

Note: Depending on your phone, the NFC antenna can locate in the middle, top-middle or top-corner. It is also important that the phone touches the knob of the lock and you don't move the phone on the knob. 

Quick user guide, Android:

1. Open iLOQ S50 App
2. Press the lock symbol in the middle to activate your mobile key
   
3. Place your phone on the lock, top corner against the knob
4. Keep it still - don't move and wait few seconds
5. Now the lock is activated and you can turn the knob

Note: Depending on your iPhone, the NFC antenna is typically locates in the top / top corner. 
It is also important that the antenna area of your iPhone touches the knob of the lock and you don't move the phone during the opening process.

If you need to re-open the lock, remember to press the lock symbol to activate the app first.  

Quick user guide, iPhone:

You must have iLOQ Mobile app downloaded and valid access rights to operate the lock.

The opening with iPhone is shown on the video below: