Welcome to iLOQ Support

iOS

Android

iOS

Android

There are two different versions of the iLOQ S50 padlock: H50S.x31 models require the iLOQ S50 phone app to be used when opened and closed, while H50S.x41 models require the iLOQ S50 phone app to be used when opened but they can be locked freely without the app. Below you can find instructions for both versions.

iLOQ H50S.x31models - Open and close the with the iLOQ S50 phone app

iOS

Android

iLOQ H50S.x41models - Open with the iLOQ S50 phone app, close without the iLOQ S50 phone app

iOS

Android

Note: Depending on your phone, the NFC antenna can locate in the middle, top-middle or top-corner. It is also important that the phone touches the knob of the lock and you don't move the phone on the knob. 

Quick user guide, Android:

1. Open iLOQ S50 App
2. Press the lock symbol in the middle to activate your mobile key
   
3. Place your phone on the lock, top corner against the knob
4. Keep it still - don't move and wait few seconds
5. Now the lock is activated and you can turn the knob

Note: Depending on your iPhone, the NFC antenna is typically locates in the top / top corner. 
It is also important that the antenna area of your iPhone touches the knob of the lock and you don't move the phone during the opening process.

If you need to re-open the lock, remember to press the lock symbol to activate the app first.  

Quick user guide, iPhone:

You must have iLOQ Mobile app downloaded and valid access rights to operate the lock.

The opening with iPhone is shown on the video below: