Welcome to iLOQ Support

The main user in each flat can allocate flat keys to sub-users, typically people living in the same home. Sub-users have the same usage rights as the main user, but they cannot order new keys or block keys. 

6.1 Adding sub-users

To allocate keys to sub-users:

1. In the Home view, press the left side bar in the top left corner (see picture below).
2. Select App users.
3. Press Add user.
4. Add the details of the new user.
5. Select an available key from the key(s) list.
   Note: it is easier to select keys from the list if you have named them in advance (see 5.1 Name your keys).
6. Press Save.

It is crucial to provide the correct phone number in international format and email address because the added sub-user will receive the registration SMS (to download and install the app) and an email for verifying the app to these contact details. 

6.2 Managing sub-users and their keys

All sub-users and the keys allocated to them are listed in App users. One sub-user can have multiple keys, and they can be sub-users of multiple flats. By clicking a sub-user’s name, you can see the keys and remove keys from the sub-user.

To remove a key from a sub-user:

1. Press the sub-user’s name.
2. Press the red circle (-) icon(s) on the Keys list.
3. If you are sure, press OK.

 To delete a sub-user, select the user’s name and press Delete user. Sub-user’s keys can be deleted until you are deleting the last key which requires deleting the sub-user entirely.

The app allows you to send a request to open the entrance door remotely. Open the entrance door remotely by pressing the blue lock icon until it turns green and shows the open lock icon. The Door is open announcement means that the request to open the entrance door has been sent to the door.

Note! You can open the building entrance door remotely even from the other side of the globe if you have a network connection.

Check your flat-based access code to the building from the app, under the Hold to unlock symbol. Use the access code on the iLOQ reader at the main entrance. The access code changes regularly.

Note: Each flat has its own access code. It is recommended to open the entrance door for external visitors with the app.

You can make, edit, and remove reservations for your residential building’s common spaces and services through the iLOQ HOME app. Reservations are flat-specific, not user-specific, meaning that all users in the same flat can see the same reservations. All reservable spaces and services with reservable times are listed in the Reservations tab. The time slots are set in the locking system by the building manager or locking system administrator.

The reservation may require updating your key depending on the reserved space or service. The request to update the key is displayed under the reservation information. Check before the reservation when the key update is available. Check chapter 5.4 for information on how to update keys.

If the access code is displayed under the reservation information, the key does not need to be updated and you can use the code with the iLOQ door reader.

Note: Use the access code given under the reservation, not the flat-based Access code in the main view.

8.1 Making reservations

To make a reservation, follow these steps:

1. Go to the Reservations tab.
2. Select from the list the space you want to make the reservation for. Information about the facility is shown.
   Read also How to use… space. This information will tell you if your iLOQ S5 key needs to be updated.
3. Press Reserve.
4. Select a time slot. The date and the length of the reservation can be changed by pressing the calendar and clock symbols above.
5. The default choice for the repeated reservation is Once. If needed, press the repeat symbol to change the reservation to repeat every week. 
6. Select Add to my calendar if you want to add the reservation to your phone’s calendar.
7. Press Save. 

The reservation is displayed on the My reservations and on the Home view. 

8.2 View and access your reservations 

You can see your reservations in the Home view and under Reservations > My reservations. 

Under your reservation(s), you can see if access to the space requires you to update your key or if you can use a reservation-specific access code. In other words, if the space is equipped with an iLOQ door reader, you can use the access code provided under the reservation information.

If the space requires you to update your key, you can hold the key against the iLOQ door reader, for example at the main entrance door, or you can update it using your phone and the iLOQ HOME app. See instructions in chapter 5.4 Update key.

8.3 Remove your reservations

1. Press the Reservations tab.
2. Press My reservations.
3. Select the reservation you want to remove.
4. Press Remove.

Note! If there is no remove button visible, the reservation cannot be removed. 

If you have access to multiple flats, follow these steps to change the active flat in your app:

1. Select Home view and go to Menu.
2. Tap the address.
3. Choose another address from the list to change your active building.

The Events page shows all the activity that has taken place with your keys, reservations and in your flat lock through the app. To see Events:

1. Select Menu in the home view.
2. Press Events.

Residents can grant access to different opening service providers through the app. It is recommended to agree this in advance with the opening service provider. The app shows the current service providers that the building manager has accepted and to whom you can grant access to your flat. See the Opening Service tab at the top of the screen.

Grant access:

1. Go to the Contact tab. Press Opening Service.
2. Choose an opening service provider from the list (there can be more than one).
3. Press Grant access. 

Note: The opening service provider has access to the flat lock after they update their key with the key reader. 

 The status of granted access is shown above the Request denied access button. To end access, press Request denied access. The opening service provider’s access ends only when they update their key with the key reader after the visit.

Note! It is important to follow the status of granted access from the Events page, so no access for external keys is left active for your flat lock. If there is no message of Opening service key denied acc… for the opening service in the Events page, contact the opening service provider or lock administrator to revoke access.