Welcome to iLOQ Support

• Check that that your key has not expired. If your key has expired, the name of the locking system is shown in yellow followed by a yellow triangle. Press the name of the locking system in the Locking Systems view to go to the Locking System Details view. To refresh the key from the server and reset the expiry interval counter for the displayed locking systems, press REFRESH.
• Make sure the time and date settings are set to automatic on your phone. If you’ve changed them manually the keys may not work.
• Contact your administrator and ask for a new key registration link.

Older key registration links are disabled when a new link is sent. Therefore, if you’ve received multiple registration links to the same lock, make sure to use the latest one as the older ones will not work.

Note: The key registration message is valid for 120 hours. If the phone key is not registered within 120 hours from it being sent, it will become invalid. You must then ask for a new key registration link from your administrator.

If you have a corporate-owned phone that is under MDM (mobile-device management), it is possible that the management software is blocking the use of the iLOQ S50 mobile app or the NFC function of your phone. In this case you should contact the administrator of the device management system of your company to investigate how to allow using the S50 app and/or the NFC function.

The normal waiting time (3-4 sec) is because the lock needs power to check the access rights and to open. That power is drawn from the phone through NFC. The technology only allows a little amount of power (50mW) to pass through NFC so it takes a couple seconds for the lock to wake up and function. It is a is a small price to pay for stability and security because the lock does not need wiring or a battery to function and thus can not run out of power. 

Some Xiaomi phones with the latest firmware have a feature where the phone asks for confirmation every time NFC is used. We have investigated the problem but there is currently no way around it. We understand that it is a bit annoying, but we will stay on top of the issue and hope that the manufacturer receives and reacts to our feedback on this issue. 

We have noticed that most of the phone key users remove the iLOQ application before the key is returned, thus leaving the keys pending in the system and consuming your precious licenses.

iLOQ's phone key-specific feature, "Automatic Phone Key Deletion," is designed for situations like this!

Typically, you would just Return- and Empty keys that are no longer needed. This works fine if the key is still active, but as the number of keys grows, you will start having more and more keys that, for various reasons, cannot be successfully returned.

Automatic Phone Key Deletion provides extra comfort for removing unused keys and can fully replace the return mechanism as it does the same thing and more.

What does it do

In a nutshell, this feature will send a delete command to the key that is left pending on the server. If the key cannot be reached, it will hide the key in the inactive phone key list so that it does not bother you, and it will free up the phone key license so that you can activate new keys.

You have two options to achieve the same end result:

1. Automatic delete function for inactive phone keys: This will disable unused keys (i.e., the phone key application has not been opened) after a selected time.

2. Automatic phone key deletion after the planned return date/expiry date: You can decide when the key is disabled by setting an expiry date for the key. Please note that setting the date will only trigger the functionality and the actual operation is done automatically by the server within the next 24 hours.

How to Get Started

Activate the feature you would like to use in the Locking System Settings.

• In the case of automatic delete: You don't need to do anything. Keys are removed after the set time, if they are not used at all.
• In the case of automatic phone key deletion after the planned return date/expiry date: You have a few options on how to use it:
  • Use iLOQ Manager to set the date when creating a new key (this is called the Planned Return Date).
  • Use iLOQ Manager to edit the expiry date for an existing key.
  • Use the API to set the date for new keys or edit existing ones:

    • POST /api/v2/Keys
    • PUT /api/v2/Keys 

Downloadable A4 size instructional poster that can be printed and placed in buildings that are equipped with iLOQ S50 locking systems.