New locking systems are opened through the iLOQ Access portal.
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Give feedback & see related articlesWelcome to iLOQ Support
On this page you will find support articles, software user manuals, and downloadable content around iLOQ products and services.
General Q&A
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How do I open a new locking system/license, what does it require?
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The lock cannot be programmed - Wrong lock
Make sure you are trying to program the correct lock.
After a failed programming attempt, you can retry programming by turning on programming mode. When the programming mode is on and you insert the programming cable into the lock, iLOQ Manager checks if there are any programming jobs for that lock.
You will be notified if there are no jobs for that lock = it is the wrong lock.
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Are iLOQ S10 and S5 keys compatible?
iLOQ S10 and S5 products are not compatible.
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I accidentally washed my iLOQ key. Can I still use it?
iLOQ keys withstand normal use and are not affected by water.
The keys are IP-68 rated.
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Can I oil the iLOQ the lock / cylinder? How about the key stutters in the lock?
iLOQ locks can be serviced in the ways mentioned in the manual.
It is recommended to clean them with pressure air and then a bit non-electrically insulating lock oil, once a year.
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I'm trying to add locks, but I'm getting an error message about exceeding my lock license
License upgrades are conveniently handled through the iLOQ Access portal.
After adding the number of licenses, it will update in Manager after a while.
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I lost my iLOQ key, what do I do?
Your key should be blocked so that it cannot be misused by others.
Please, contact your key administrator immediately.
Depending on the site, it can be the property owner, property maintenance, property manager, locksmith or the person in charge of your company.
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My key works only from time to time and opening / unlocking requires multiple attempts. Any hints?
Try pushing the key into the lock more slowly.
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Where can I buy iLOQ products?
You can purchase iLOQ products from an iLOQ Authorized Reseller.
You can find our resellers from this link: https://www.iloq.com/en/sales/retailers/
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I am not happy with my current locking solution provider. Can I switch the iLOQ reseller in my license contract to another one?
The iLOQ partner who manages your locking system can be changed using the License and Maintenance Agreement form. Information about the form can be asked from customer.support@iloq.com
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