1.Scope of limited warranty.

iLOQ USA Inc. (”Supplier”) warrants that its iLOQ locking products will be free from defects in design, manufacture and materials for the period set forth in Section 3 below.  This limited warranty does NOT apply to the iLOQ S10 and the iLOQ 5 Series management software and iLOQ’s mobile software, all of which have separate warranties.

2.Fulfilment of warranty obligations.

For all warranty-related matters, the end customer must contact the authorized third-party dealer (the “Service Representative”) from which the iLOQ locking product was purchased. However, if the end customer purchased the product directly from Supplier, the end customer may also contact Supplier directly for warranty-related matters.  Supplier will fulfill its warranty obligations hereunder through the authorized Service Representative.

3. Warranty period.

The warranty period for an iLOQ locking product will commence on the date the iLOQ locking product is shipped from iLOQ’s facility and continue thereafter for a period of two (2) years.  However, if a replacement iLOQ locking product is furnished in connection with a warranty claim, then the warranty period for such replacement product will commence on the date the product is shipped from iLOQ’s facility and continue thereafter the until the later of: (a) the end of the two (2) year warranty period for the iLOQ locking product that was replaced; or (b) the first anniversary of the date the replacement product was shipped from iLOQ’s facility.  

4. Notification of warranty claim.

If an end customer desires to make a warranty claim with respect to an iLOQ locking product, the end customer must notify the applicable Service Representative or, if permitted by Section 2 above, Supplier, in writing of such claim prior to expiration of the warranty period for the product, as determined pursuant to Section 3 above.

5. Returns and warranty repairs.

If the end customer makes a warranty claim on a timely basis, the end customer will return the iLOQ locking product to the applicable Service Representative at the end customer’s expense; provided, however, if the product was purchased directly from Supplier, it may be returned to Supplier or to a Service Representative designated by Supplier. If an iLOQ locking product does not conform to the limited warranty described in Section 1 above, and if the non-conformity was not caused by, or contributed to by, any of the factors described in Section 6 below, Supplier will, in its sole discretion and at its expense, promptly repair or replace (or arrange for the repair or replacement) of the non-conforming product.  THIS LIMITED WARRANTY DOES NOT COVER COSTS RELATING TO DISMOUNTING THE ILOQ LOCKING PRODUCT OR INSTALLING ANY REPLACEMENT ILOQ LOCKING PRODUCT.  If Supplier determines after inspection that the warranty claim was not valid, Supplier may return the applicable product to the end customer at the end customer’s expense.

6. Warranty limitations.

The limited warranty set forth in Section 1 above does NOT apply in cases where: 

• the non-conformity was caused by failure to observe Supplier’s operating instructions when using the product, by neglecting maintenance or by making changes to the product;
• the non-conformity was caused by vandalism or violence;
• the non-conformity was caused by failure to install the iLOQ locking product in accordance with Supplier’s written installation instructions; or
• the non-conformity was caused by the iLOQ locking product being exposed to strong chemical agents or exceptional corrosion or oxidation.

7. Sole Warranty

THESE TERMS SET FORTH SUPPLIER'S SOLE AND EXCLUSIVE REMEDY AND SUPPLIER'S ENTIRE LIABILITY FOR ANY FAILURE OF THE ILOQ LOCKING PRODUCTS TO CONFORM TO THE LIMITED WARRANTY SET FORTH IN SECTION 1 ABOVE.  EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUPPLIER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE ILOQ LOCKING PRODUCTS, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Questions

 If you have any questions regarding this Limited Warranty, please contact iLOQ at support@iloq.com.