Welcome to iLOQ Support

The locking system administrator may set a key expiry interval for your key. The key expiry interval is a security feature that requires the user to refresh keys from the server at regular intervals to ensure that the access rights are always up to date.

The key expiry interval is a locking-system-specific setting. If the app has been registered as a key to multiple locking systems, some locking systems may have key expiry intervals set whereas others may not. There can also be different expiry intervals set in different locking systems. If your key is expired (needs to be refreshed), the name of the locking system is shown in yellow followed by a yellow triangle.

To check the key expiry details for a locking system, press the name of the locking system in the Locking Systems view to go to the Locking System Details view. In this view the Key Refresh Status tells you if you need to refresh your key right now or shows the time remaining after which you need to refresh it.

To return to the main screen without refreshing keys from the server, press Close.

To refresh the key from the server and reset the expiry interval counter for the displayed locking systems, press REFRESH.

To go to the Locking System Details view, press the name of the locking system in the Locking Systems view.

The Locking System Details view displays the following information:

• Locking System Name: Name of the locking system.
• Key Refresh Status: Tells you if you need to refresh your key right now or shows the date on which it must be refreshed at the latest. If the time remaining is less than 24 hours, you’ll see the hours and minutes remaining until it must be refreshed.
• Opening Event Location Logging: This is a security feature where a user’s location is saved to lock audit trails for every lock opening or closing event.

Note that Key Refresh Status and Opening Event Location Logging are only displayed if either or both have been set to your key by the administrator.

In addition to opening locks, you can also use the app for reading lock information such as the lock’s serial number, software version and programming state.  Note that lock information can only be read from iLOQ S50 locks.

To read lock information:

1. Press the Lock info button (lock icon).
2. Place your phone’s NFC antenna area close to the lock’s antenna knob. Hold the phone still until the app shows the lock information.
3. Press X to exit from reading the lock information or scan another lock by repeating step 2.

The iLOQ S50 application can also be used to update access rights to iLOQ K55S.2 Key Fobs and iLOQ K5 keys. The access rights are managed by an administrator, and only they can send access right updates to your Key Fob or key.

Press the Update Key button at the bottom of the display to go to the Update Key view. In the Update Key view, choose the key icon or the Key Fob icon depending on which one you want to update. Then, follow the instructions on the phone display to perform the update.

Note that when using Android phones, key and Key Fob updates can be performed while the S50 app is running in the background. To update a key, hold it close to the NFC area of your phone while the app is running in the background. To update a Key Fob, press the button on it and hold it close to the NFC area of your phone while the app is running in the background. 

Note that iLOQ K55S.1 Key Fobs need to be updated with the iLOQ FobApp.

The locking system administrator can send messages to phone key users from the management system. This requires runtime permission from the user (Android versions 12 and 13).

Messages can be, for example, general information sharing, additional info related to received keys, etc. Messaging in the app is one-way, which means that the app can receive admin messages from the management system, but you cannot reply to them. 

To view received messages:

1. Open the app
2. Press the Messages button to view received message

You can delete messages by pressing the trash can button on the top right corner of the messages view. Note: all messages will be deleted at once. 

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