“Access denied”, although I should have access. What to do, who to contact?
Contact your key administrator (this can be your property management company or building manager, for example).
iLOQ App articles
What’s my username? How do I find out what it is?
Your username is the email address to which you received the iLOQ App welcome email. Check your inbox for the welcome email. For support, contact your key administrator (property management company or building manager for example), they can send you a new welcome email.
I didn’t receive a welcome email. How can I get a new one? Who should I contact, and how?
Contact your key administrator (property management company or building manager for example), they can send you a new welcome email.
Is NFC safe?
NFC, or Near Field Communication, is a technology that allows devices to exchange information simply by placing them close to each other. Common uses include contactless payments and transferring photos and files between devices. Since NFC connections are made by bringing two devices very close to each other, they’re much more secure than other types […]
What to do if your phone is lost or stolen?
If you suspect your phone key could be misused, immediately contact your key administrator (building manager or property management company, for example) to have your phone key revoked, after which it cannot be used to access any of your premises. If you want to transfer your phone key to another phone and don’t have the […]
What can I do to ensure the security of the iLOQ App?
What happens if there is a cyber-attack?
Security is an everyday priority for iLOQ, and we are constantly prepared for various kinds of risks to make sure we can offer the safest possible products for our customers. The iLOQ App is regularly tested for security vulnerabilities, and in addition we use RASP (Runtime application self-protection) which is a security solution designed to […]
How secure is the iLOQ App? Is it safe to use?
The iLOQ App is secure and safe to use. The following factors contribute to its security:
How can I locate the NFC area of my phone?
The NFC finder in the iLOQ app locates the NFC area of your phone. When attempting to unlock a door an animation on your phone screen will show the location of the NFC area so you’ll know exactly how to hold your phone against the lock. You can also check your phone’s user manual for […]
How can I get access rights to a certain space?
To get access to a certain space, contact your key administrator. Your key administrator can be your property manager or building manager, for example.
Why does opening a lock take so much time compared to wallet functionalities?
The average waiting time (3-4 sec) is because the lock needs power to check the access rights and to unlock. Power is drawn from the phone through NFC, and it takes a couple seconds for the lock to wake up and function. This is a small price to pay for stability and security because the […]
Can I use my phone key with a smart watch?
The iLOQ app phone key cannot be used with a smart watch. It can only be used with a compatible iOS or Android phone that has the iLOQ App installed.
Can't find what you're looking for?
Please note that iLOQ does not manage its customers' iLOQ locking systems.
If you need a new key (digital or phone key), have lost your key, or want to check the access rights of your key, please contact the administrator of the locking system (Property manager / Maintenance company / iLOQ Retailer).
