Please check that you have the correct:
- User ID
- Password and
- Service code
Also check, that you have the correct Token for this system and that it is attached to your User ID.
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Give feedback & see related articlesHi,
Sometimes a proxy in a customer’s network or a strict network policy might prevent the installation of iLOQ Manager and automatic updates. If the proxy prevents downloading updates, it is recommended to bypass the proxy when communicating to the address s10.iloq.com and ports 80 and 443, so in the future the updates would be installed automatically.
If the above is not possible to arrange - iLOQ Manager can also be installed offline from a zip. file.
Please follow the below instructions.
1. Shutdown all previously installed iLOQ softwares
2. Uninstall previously installed iLOQ S65 Manager (via windows control panel - Add or remove programs)
3. Download installation package to your computer. Not to a Network drive!
Link: http://s10.iloq.com/zip/iLOQManagerS65.zip
4. Before unpacking the .zip file, unblock the file first (Right mouse click on iloqmanager.zip --> select properties
--> select "Unblock" on the tab "General" in the lower right corner --> OK.
See the screenshot:
WIN 10:
5. Extract the file and run setup.exe
6. Start iLOQ S65 Manager via the start menu (subfolder "iLOQ")
7. In the start window, edit the access data (gear icon). Deactivate "Use default connection settings" and make proxy settings as: "Use same proxy settings as Internet Explorer“. Save and close.
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Give feedback & see related articlesGeneral information about the effect of using iLOQ system in different time zones.
The administrator of the system has to understand, that the time limitations works according to the time zone defined in the locking system settings. If the administrator (User) defines time limitations when physically in a different time zone, he has to manually calculate the difference to the working hours of that limitation.
Example – Global demo
Time zone setting: UTC +1
User located in Finland: UTC +2
Key end date is set to “today” at 13:00
Looking the limitation from a pc located in Finland: End date is “today” at 13:00, BUT the audit trail shows Key access at 13:03, 13:15,…
Looking the limitation from a pc located in Sweden: End date is “today” at 13:00, BUT the audit trail shows Key access at 12:03, 12:15,…
As a further remark, be careful to edit the time zone of a big system, date in every lock has to be updated after that.
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Give feedback & see related articlesYou might have a wrong USB-port selected
> Choose Search from the drop down menu in Login screen and change the USB-port.
If the USB-port still isn’t found install the drivers manually.
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Give feedback & see related articlesInstall the iLOQ Manager by using the directions for first installation.
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Give feedback & see related articlesInstall the iLOQ Manager by using the directions for next installation.
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Give feedback & see related articlesUnfortunately not. MACs have no Microsoft NET support, even if you could use the virtual Windows, the program would need to be re-installed for every program update.
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Give feedback & see related articlesWhen creating an access right, its visibility is defined (Shown / Not shown by default). The Clear All search criteria button allows you to make sure you see all access rights.
The access right may also be in a Zone to which you do not have rights. Check also the Estate selection.
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Give feedback & see related articlesConnect the Real time clock to the cylinder and reprogram it.
It is sufficient so that some programming work can be made in the lock, such as a change in the access rights.
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Give feedback & see related articlesAdministration > Edit Locking system Information > Settings > Estate functionality active.
The Estate function is activated when you log out of the system.
Remember to add Estate permissions to users.
https://iloq.freshdesk.com/en/support/solutions/articles/44002013119-enabling-estates
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